Customer Care Associate

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently.  A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

Here’s what we’re up to: https://bit.ly/4fyXonB

Our Customer Support team aims at delivering success for our partners i.e. the buyers and vendors. Wizards in this role will ensure seamless experience to our users throughout their journey with Choco, be part of our support team and work hand in hand with the rest of our operations teams (Sales, Account Management & Vendor Management). An important part of this job will also be to ensure that the orders go through smoothly between different stakeholders.

The Customer Care Associate at Choco serves as the first point of contact for restaurant and vendor partners in Spain, ensuring an exceptional experience with our order management platform. You’ll work closely with other teams such as Sales, Customer Success, and Product teams.

As a culture-first company, we believe in the power of in-person collaboration. We look forward to working with you from our office in Barcelona.

What You’ll Do:

• Be the first line of support on Live Chats and e-mails to our network of restaurants using Choco.

• Help our restaurants in understanding the Choco App and how to place orders successfully.

• Assist our vendors in managing incoming orders while offering a great experience to their customers.

• Troubleshoot integration-related issues with our premium vendors.

• Monitor order transmission failures and ensure they are successfully received and processed.

• Process administrative requests from both our customers and internal teams.

• Closely collaborate with Sales, Account Management, and Implementation Management to offer the best user experience to our customers.

• Improve the efficiency of our processes and tools and launch initiatives to improve the quality of our service.

What We’re Looking For:

• You are native in Spanish and English (C1-C2).

• You bring 1-2 years of experience in Customer Support or a customer-facing role, ideally in a tech company.

• You have strong communication skills across channels: phone, email, and live chat.

• You are customer-centric, ready to go the extra mile, and find creative solutions for our users.

• You are a team player and develop strong working relationships, collaborating well with your peers and stakeholders.

• You are eager to constantly learn new skills and take on new responsibilities.

• You thrive in fast-paced environments which require a strong level of ownership and a “hands-on” mentality.

Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 300 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.