IT Support Specialist

<p>As an IT Support Specialist, you will work in the global IT Infrastructure and Support Team focusing on local IT support for regional offices. You contribute to a reliable, professional, and timely IT support for end users. You need to have a customer-centric approach to resolve issues and provide services offered by the Group IT Service Catalogue.</p><p>作为 IT 支持专员，您将在全球 IT 基础设施和支持团队工作，专注于为区域办公室提供本地 IT 支持。最终为用户提供可靠、专业和及时的 IT 支持做出贡献。以客户为中心，去解决问题，并提供集团 IT 服务目录包含的IT服务。</p><p><strong>User Support（用户支持）</strong></p><ul><li>Provide L1 Helpdesk support to end users. 为最终用户提供 L1 服务台支持</li><li> Manage the IT onboarding process for new hires. 管理新员工的 IT 入职流程</li><li> Manage hardware collection in the offboarding process.  离职流程中IT硬件收集</li></ul><p><strong>IT Service Management（IT 服务管理）</strong></p><ul><li>Handle IT requests and incident reports based on assigned priority.根据分配的优先级处理 IT 请求和事件报告.</li><li>Collect the required information to escalate to L2/L3 support and help in troubleshooting. 收集所需的信息以升级到 L2/L3 支持并帮助进行故障排除.</li><li>Review global tickets within your groups and collaborate with the global IT Support organization. 查看自己所在组的工单，并与全球 IT 支持组织协作.</li><li>Report and coordinate support case with 3rd parties (hardware / software /service provider). 发现并协调支持第三方（硬件/软件/服务）供应商.</li></ul><p><strong>Client Administration（用户管理）</strong></p><ul><li>Prepare client computers, mobile devices. 为新员工准备客户端计算机 移动设备.</li><li>Support users with Windows based client computers and other IT provided equipment. 支持用户使用基于 Windows 的客户端计算机和其他 IT 提供的设备</li><li>Help senior IT staff with administration and facility work. 帮助高级 IT 人员进行管理和设施工作.</li><li>Audit client computers and report compliance issues. 审核客户计算机并报告合规性问题.</li><li>Perform maintenance at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other installations or fixes. 提供桌面级别维护支持，包括系统安装,硬件维修、外围设备交付或其他安装或修复.</li></ul><p><strong>Asset Management（资产管理）</strong></p><ul><li>Manage the handout of assets such as desktop and laptop computers, phones and IT related supplies and ensure the asset records are maintained. 管理台式机和笔记本电脑、电话和 IT 相关用品等资产的分发，并确保资产记录得到维护.</li><li>Manage local equipment (e.g., conferencing systems and printers). 管理本地设备（例如 会议系统和打印机).</li></ul><p><strong>Infrastructure Management（基础设施支持）</strong></p><ul><li>Check local IT infrastructure, assuring that all systems are in accordance with the provided checklists. 检查本地 IT 基础设施，确保所有系统都正常运转.</li><li>Support local events like Town Hall meetings and assure the systems are operational prior to the event, provide expert help during the event. 支持公司会议等当地活动，并确保系统在活动前正常运行，在活动期间提供专家帮助。</li><li>Assist remote infrastructure team and provide local hands and feet support for the on-premises infrastructure hardware. 协助远程基础架构团队，并为本地基础架构硬件提供本地支持.</li></ul>