As a Customer Support/System Engineer at VFlowTech (VFT), you will play a crucial role in ensuring the seamless operation and resolution of issues related to Advanced Energy Storage Systems and Microgrids based on Vanadium Redox Flow Batteries (VRFB) and Lithium-ion Battery (LFP type). Your responsibilities include:<ul><li>Issue Assessment and Resolution:<ul><li>Receive and respond to customer queries and issues related to deployed systems promptly.</li><li>Assess reported issues and determine whether they can be resolved independently or require escalation to the relevant technical teams.</li></ul></li><li>Troubleshooting and Technical Support:<ul><li>Independently troubleshoot and resolve straightforward issues, providing step-by-step guidance to customers when applicable.</li><li>Collaborate closely with customers to understand their concerns and provide timely and effective solutions.</li><li>Escalate complex technical issues to the appropriate technical teams for in-depth investigation and resolution.</li></ul></li><li>IoT Monitoring and Analysis:<ul><li>Monitor IoT data streams to proactively identify potential system issues or anomalies.</li><li>Analyze data to assess the operational status of the battery systems and identify trends that may indicate emerging issues.</li><li>Collaborate with the development team to enhance IoT monitoring capabilities for continuous improvement.</li></ul></li><li>Customer Communication:<ul><li>Maintain clear and concise communication with customers regarding issue resolution timelines and updates.</li><li>Provide proactive updates on system status and any potential upcoming maintenance requirements.</li><li>Document and communicate recurring issues to contribute to the improvement of product reliability.</li></ul></li><li>Collaboration with Cross-functional Teams:<ul><li>Work closely with hardware and software development teams to understand the technical aspects of the systems and contribute to issue resolution.</li></ul></li></ul>

VFlowTech is a Singapore-based energy storage solutions provider manufacturing low-cost and efficient modular vanadium redox flow batteries. VFlowTech&rsquo;s long-term vision is to drive the world towards energy equity where everyone can access clean energy at affordable pricing. With an energy storage solution that has an expected life span of 25 years, VFlowTech has one of the safest and most environmentally friendly battery technologies. VFlowTech was incubated in the CleanTech lab of Singapore&rsquo;s Nanyang Technological University, and benefits from unique IP arising from many years of intensive research at the university. VFlowTech batteries can store renewable energy over long-duration and are designed to address issues of performance degradation, thermal runaway, and product reliability on safety.

System Engineer (Customer Support)

About the Job

About the Company

VFlowTech

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