Head of Operations
In-person · Warsaw, Masovian Voivodeship, PL... more
In-person · Warsaw, Masovian Voivodeship, PL... more
Job Description
Purpose of the role
We are looking for a professional with extensive knowledge of the Polish energy market, a deep understanding of relevant processes and systems, and a passion for building a lean, data-driven, and automated operations team from the ground up. He/she will report directly to the CEO.
Essential responsibilities
- Design and implement efficient, automated, and data-driven operational processes aligned with business strategy
- Oversee the implementation of key operational systems, including CRM and other relevant platforms
- Monitor market trends and developments in the energy sector to inform operational strategies and processes
- Work closely with the CEO, Sales team, and other departments to ensure seamless operations and support business objectives
- Handle complex customer and sales team requirements, ensuring timely resolution of issues
- Manage supplier changes for customers across all voltage and volume categories, including terminating and initiating contracts
- Continuously optimize current systems and develop new systems to support business growth and operational efficiency