Salesforce Developer (Associate Level)

<p>As a <b>Salesforce Developer,</b> you will play a crucial role in managing and executing various Salesforce-related projects. These projects involve technology-enabled business and process transformation initiatives and enhancing Salesforce capabilities. Your expertise will be essential in analysing current and innovative business processes and defining strategies for business transformation.</p><p>You will work closely with the business to interpret and document change requests, design solutions to business problems, and contribute to agile practices. Additionally, you will provide third-level support and SME knowledge while supporting solution testing and implementation.</p><div><h1></h1><h1>Roles &amp; responsibilities:</h1></div><p><b>Consulting</b></p><ul><li>Manage the timely delivery of projects by developing project plans and monitoring progress.</li><li>Effectively communicate status updates to stakeholders regarding progress.</li><li>Engage with clients to understand their business needs, challenges, and objectives.</li><li>Conduct workshops and interviews to gather requirements for Salesforce implementations or enhancements.</li><li>Assist in designing Salesforce solutions that meet client requirements, leveraging standard Salesforce functionality and customisation options.</li><li>Interface with senior management, business, and technology teams to drive the adoption of reporting and planning in the solutions we implement.</li><li>Demonstrate a high understanding of potential functional design issues by suggesting alternatives and providing recommendations.</li></ul><p></p><p><b>Business <span style="display:inline;text-decoration:inherit;">Development/Leadership/Strategy</span></b></p><ul><li>Assist with the development and delivery of proposals, demonstrations, and presentations for new client opportunities.</li><li>Build relationships within existing clients and identify further opportunities for consulting.</li><li>Contribute to the team's process improvement initiatives and strategy.</li><li>Promote and encourage innovation within the team.</li><li>Be involved in the ongoing development of the strategy for Cloud Solutions service line, including identifying current and emerging trends and potential new service offerings.</li></ul><p></p><p><b><span style="display:inline;text-decoration:inherit;">Technical/Configuration/Client</span> Support</b></p><ul><li>Respond to client support questions and requests via phone and email regarding implemented solutions.</li><li>Provide technical guidance and support for Salesforce configurations and customisations.</li><li>Configure Salesforce to align with client needs, including setting up objects, fields, workflows, process builder, and other declarative features.</li><li>Develop custom solutions using Apex, Visualforce, Lightning Components, and other development tools when necessary.</li><li>Create and maintain documentation for Salesforce solutions, including requirements documents, design specifications, user guides, and training materials.</li><li>Perform thorough testing of Salesforce configurations, customisations, and integrations to ensure quality and reliability.</li></ul><p><b>Risk &amp; Compliance</b></p><ul><li>Comply with relevant firm and industry legislation and incorporate into practices and processes as relevant</li><li>Report all identified risks, breaches</li><li>Comply with relevant WH&amp;S legislation, adhering to reasonable instructions, work procedures and practices to maintain the health and safety of the team</li><li>Report all workplace hazards and incidents</li></ul><div><h1></h1><h1>Key performance indicators:</h1></div><ul><li>Agreed upon through the performance measurement process with the Salesforce Consulting Director</li></ul><div><h1></h1><h1>Special conditions:</h1></div><ul><li>Ordinary full-time hours: 37.5 hours per week between 8am – 6pm</li><li>On occasion some out of hours work may be required – please note unpaid overtime may also be required on occasions</li></ul><div><h1></h1><h1>Selection criteria:</h1></div><p><b><span style="display:inline;text-decoration:inherit;">Skills/Knowledge/Experience</span></b></p><ul><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and problem-solving skills.</li><li>Highly organised and detail-oriented.</li><li>Ability to manage competing deadlines and multiple projects.</li><li>Quick to grasp and apply new concepts.</li><li>Strong knowledge of the Salesforce platform.</li><li>Experience in solution scoping, design, and requirements gathering.</li><li>Functional specialisation in specific Salesforce modules.</li><li>Experience with one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Health Cloud or Public Sector Solutions.</li><li>Knowledge of Salesforce development tools and technologies.</li><li>Experience delivering solutions as part of a Salesforce Partner or in-house team.</li><li>2 years of experience developing Salesforce solutions with developer technologies, including Apex, Flows, Omnistudio and Lightning Web Components.</li><li>Experience developing software with git version control within a team.</li><li>Optional: Experience developing automated and/or maintaining CI/CD pipelines for Salesforce</li></ul><p></p>