WalkMe Builder / Solution Engineer (Associate Level)

South Australia, AU

In-personFull time roleEarly Career

10 months ago

About the Job

WalkMe Builder / Solution Engineer

The WalkMe Builder's primary objective is to develop and implement interactive digital guidance solutions using the WalkMe platform. This includes creating user-friendly walkthroughs and tutorials to streamline user experiences, collaborating with stakeholders to meet business needs, and continuously optimizing guidance for enhanced user engagement. The role also involves ensuring the accuracy of content, monitoring performance metrics, and providing support to users to drive digital adoption and maximize the value of digital tools.

Roles & responsibilities:

Consulting

Create interactive digital guidance solutions using the WalkMe platform to improve user experiences and drive digital adoption
Develop user-friendly walkthroughs, tutorials, and on-screen guidance to streamline processes and enhance productivity
Work closely with stakeholders to understand business requirements and design tailored solutions that meet specific needs
Continuously optimize guidance solutions to ensure relevance, accuracy, and effectiveness in improving user engagement and satisfaction
Monitor performance metrics to assess the impact of guidance solutions and identify opportunities for improvement

Business Development/Leadership/Strategy

Define strategies for expanding WalkMe's presence in the market, identifying new business opportunities and partnerships
Lead client engagements, building and maintaining relationships with key stakeholders to understand their needs and drive business growth
Provide leadership and guidance to the WalkMe Builder team, fostering a collaborative and high-performing culture
Support sales efforts by providing expertise on WalkMe's capabilities and value proposition to potential clients
Drive business growth through effective business development initiatives, including market research, lead generation, and proposal development Top of Form.

Client Support

Respond to client support questions and requests via phone or email where necessary
Provide technical guidance

Risk & Compliance

Comply with relevant firm and industry legislation and incorporate into practices and processes as relevant
Report all identified risks, breaches
Comply with relevant WH&S legislation, adhering to reasonable instructions, work procedures and practices to maintain the health and safety of the team
Report all work place hazards and incidents

Key performance indicators:

Agreed upon through the performance measurement process with the CEO

Special conditions:

Ordinary full-time hours: 38 hours per week between 8am – 6pm
On occasion some out of hours work may be required – please note unpaid overtime may also be required on occasions

Selection criteria:

Skills/Knowledge/Experience

Excellent written and verbal communication skills
Strong interpersonal skills
Strong problem solving skills
Extremely organised and detail oriented
Bachelor's degree in a relevant field or equivalent experience
Proficiency in using the WalkMe platform or similar digital adoption solutions
Strong analytical and problem-solving skills
Excellent communication and collaboration abilities
Attention to detail and ability to prioritize tasks effectively
Experience in instructional design or user experience design is a plus

About the Company

Environmental Resources Management

London, UK

5000 +

<div class="org-about-module-wrapper org-about-module__card-spacing" tabindex="-1" data-artdeco-is-focused="true"> <div> <div class="org-about-module__description"> <div id="ember694" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Sustainability is our business.  As the largest global pure play sustainability consultancy, ERM partners with the world’s leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations.  ERM’s diverse team of 8,000+ world-class experts in over 150 offices in 40 countries and territories combine strategic transformation and technical delivery to help clients operationalize sustainability at pace and scale. ERM calls this capability its “boots to boardroom” approach - a comprehensive service model that helps organizations to accelerate the integration of sustainability into their strategy and operations. Our clients are at the center of everything we do – whether building business resilience, supporting their transition to a low-carbon future, or enabling progress on environmental, social and governance (ESG) priorities. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues. We call this capability our “boots to boardroom” approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level. Together with the world’s leading organizations, we are shaping a more sustainable future.</span></div> </div> </div> </div>