Service Trainer and Training Developer

Location:

(HGAP) Charlotte, NC

Job ID:

R0058673

Date Posted:

2024-07-31

Company Name:

HITACHI GLOBAL AIR POWER US, LLC

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

Job title:

Service Trainer and Training Developer

Location:

Charlotte, NC

Reports to:

Training Manager

Summary of the position:

To conduct and develop technical service training materials and classes on Sullair rotary screw industrial air compressors for customers and channel partners. Work with subject matter experts to develop entry and advanced level content for online and in-person delivery.

Position reports directly to the Service Training Supervisor in Michigan City, Indiana with up to 60% travel to conduct training courses in the field.

Duties and responsibilities:

• Conduct internal and external factory training classes with a primary focus on oil-flooded and oil-free rotary screw air compressors

• Travel to field-based training locations throughout North America as necessary to support demand

• Follow standard work for pre- and post-course preparation (submit billing, enter test scores and act as administrator on a Learning Management System, order breakfast, lunch, training materials, swag, etc.)

• Deliver training content with student safety practices and procedures in mind

• Develop and continuously refine live and electronic training content and materials

• Work with engineering, service, product management, etc. to stay informed of latest product developments and applications

• Automate business processes and reporting metrics

• Deliver regular status updates on all active projects to Sullair management

• Work on a team to manage logistics and scheduling of factory and on-site training sessions

• Handle customer training inquiries via department phone and email queues

Education:

• Associate degree, bachelor’s degree a plus

• Technical Trade School a plus

Professional experience:

• 5+ years technical/mechanical training experience required

• Demonstrated success in delivering effective training content

• Experience with industrial product manufacturing and engineering processes

• Experience in LMS design & management a plus

• A strong understanding of adult learning theories

• Strong verbal and written communication skills required; must be able to engage and communicate effectively with students and within all levels of the organization

• Strong grasp of MS Office suite required

• Experience with Adobe Photoshop & Premier Pro (Adobe Captivate experience is a plus)

• Ability to read and understand schematics is a must

• Must demonstrate professionalism representing the Sullair brand, as much of the role is customer-facing

• Ability to work both independently and on a team

Key behaviors:

• On time to all meetings / appointments / and scheduled engagements

• Diligent work ethic

• Dedicated to completion of responsibilities

• Willing to accept responsibilities within a team environment

• Conduct business in a professional, customer-facing environment on behalf of the company

• Energetic to promote student engagement and discussions

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.