Business and Systems Analysis Expert

Redaptive is seeking a Business & Systems Expert to drive operational excellence through strategic process optimization, project management, and automation initiatives, all while leading and mentoring teams to deliver impactful results across the organization. Working closely with the Business & Systems Analysis Lead, you'll combine coaching and direct leadership to develop team members and manage performance. You will spearhead cross-functional projects and collaborate with technical teams to ensure alignment and efficiency in achieving organizational goals. If you’re a problem-solving leader skilled in project management, team development, and using data to make strategic decisions, we’d love to hear from you.

If you are an experienced leader with a passion for introducing and implementing new technologies, managing people, and driving impactful process improvements, we encourage you to apply.

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Job Responsibilities

• Strategic Partnership & Execution: Collaborate with the Business & Systems Analysis, Functional Lead and Technology Leadership to develop and execute operational strategies that align with the overall business vision.

• Continuous Improvement: Lead continuous improvement initiatives within the Business & Systems Analysis function to enhance collaboration and alignment, ensuring teams across the organization understand how to engage effectively with our team and seamlessly integrate our expertise into business processes.

• Process Innovation & Optimization: Spot opportunities for streamlining processes and take charge of implementing those changes across the board.

• Automation Leadership: Be the automation wizard—cut down on manual tasks and work with Enterprise Application Teams to bring in the tech tools to boost productivity.

• Cross-functional Collaboration: Act as the go-to person between different teams & leadership, making sure everyone’s on the same page and the technology is performing.

• People Management: Oversee the performance, development, and well-being of team members, fostering a high performing, engaged and motivated team. This includes mentoring, guiding and setting clear goals and expectations in line with the BSA, Functional Lead.

• Governance & Enablement: Keep processes in check and communicate them across the org, so everyone’s on board with what’s going on.

• Project Oversight & Delivery: Lead the charge on projects, ensuring things stay on track, on time, and on budget.

• System Integration & Optimization: Make sure all our systems and tools work like a dream, and keep things running smoothly.

• Vendor Collaboration & Feature Implementation: Support Enterprise Applications and Strategic Sourcing with external partner relationships to bring in new features & systems that make our business processes even better.

• Impact Analysis: Assess how changes will affect the business—no surprises here, just smooth transitions!

• Software Implementation Leadership: Support Enterprise Application Teams with the software implementation process from requirements to rollout, making sure every step is covered.

• Documentation & Requirements Management: Developing, maintaining and organizing documentation—BRDs, process flows maps, gap analysis.

• KPI Monitoring & Continuous Improvement: Keep an eye on performance and always be on the lookout for ways to make things better.

• New Hire Onboarding: Help new hires get up to speed fast and integrate into our business & systems.

Job Requirements

• Analytical & Problem-Solving: You’re not just good at solving problems—you’re creative about it. You’ve got decision-making down to an art, and you’re always learning, with a strong talent for systems and conceptual thinking. Basically, you see the big picture and know how to make all the pieces fit.

• Behavioral Characteristics: Ability to establish trust and accountability. You bring ethics, personal responsibility, and the ability to manage timelines like a pro. Plus, you can adapt on the fly.

• You’re a communication superstar, collaborating across teams and building relationships with ease.

• Expert-level project management skills—balancing multiple projects like a pro

• Must have experience using JIRA and product management software.

• Deep understanding of system implementation best practices, including data security & integration.

• Experience working with US-based companies and cross-cultural teams, especially in a US-India structure.

• Flexibility to work the 2 PM–11 PM IST time zone (sometimes) to align with our global squad.

• Industry experience in energy and sustainability is a big plus.

• Advanced Tableau or PowerBI skills for when you need to paint a picture with data.

• You’ve got problem-solving, strategic thinking, and process improvement in your DNA.

• A self-starter who thrives in a fast-paced, dynamic environment.

• You know how to build relationships, influence others, and collaborate across all levels of the organization.

Education and Experience

• Proven experience (10+ years) in an operations, process improvement or project management roles, with a focus on optimizing processes and driving exceptional customer experiences.

• Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree preferred).

• Must  have 6+ years of proven experience in managing, developing, and motivating teams to achieve organizational goals and foster a collaborative work environment.

• CCBA, CBAP Certifications is preferred.

• Strong technical skills and proficiency in operational systems and tools, such as ERP systems, CRM software, workflow automation tools, and data analytics platforms.

• Proven experience implementing machine learning and RPA technologies (within organizations that had not previously used these tools is a plus.)

• Experience with SDLC, system implementation and integration, including requirements gathering, configuration, testing, and deployment.

• Experience with energy systems (e.g., HVAC, Lighting, solar, electric vehicle charging, etc) is preferred 

• Experience within startups