Senior Operations Team Manager (h/f/x) - CDI

Your Mission:

• Be a Kraken Ambassador: you will be responsible for convincing clients that our model is the best way to run their business! You will lead by example with the best practices and key behavioural principles to clients, emphasising their positive impact on both the organisation and its people
• Recruitment: You will be a key part of the client recruitment transformation: you will help in process planning and execution, with a focus in reducing biases and ensuring diversity
• Coaching & Mentoring: you will coach and mentor senior client leaders and your team members, providing bespoke advise to push their customer service to the next level.
• Leadership Development: you will be involved in leadership programs about Influential Management, Assertive Communication and Principled Decision-making (amongst many others sections!)
• Lead Transformation: you will define a clear agreement for transitioning to the next phase, build trustworthy relationships rapidly whilst pushing clients and your team towards transformation. You will provide psychological safety, encouragement, and coaching to empower both the client and the internal team to solve problems.

What You'll Need to Have

• Culture: for this position we are looking for people who are passionate about helping clients, committed to sustainability, open-minded, flexible and adaptable (we are constantly growing, changing and evolving), confident in decision-making, resilient (working well under pressure) and who believe in big ambitions and small egos. 
• Experience in the Utilities industry (preferably in France) AND/OR strong experience of leading aspects of operational transformation programmes, ideally in utilities.
• Ability to communicate independently and with confidence with senior stakeholders (both in presentations, and meetings)
• Proven experience in building relationships and trust with the clients: a flair for influencing and natural ability to “sell” Kraken’s ways of working and promote it’s benefits
• Ability to Instil confidence in the ways of working, showcasing Kraken’s credibility and trustworthiness.
• Experience implementing workstreams and processes.
• Experience implementing and delivering training/onboarding programs.
• Curiosity and empathy/pedagogical skills in order to help clients visualise their pain-points and commit to working with them to overcome themFluent in both French and English (written and spoken) is a must!
• This position is based in Paris. If you live outside of Paris, please note that there will be regular travelling to Paris (probably every week)