Graduate Regional IT Analyst

At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it.
We are hiring immediately for a Graduate Regional IT Analyst - a role that will help us to power progress for our customers.
 

We are looking for a motivated and highly organised individual to join our regional IT team in Braeside, Melbourne. 
 

You will be responsible for supporting and provisioning IT Services, including End-User Computing (EUC) , networking, local infrastructure; and identity & access management. You will also gain exposure to Cyber, IoT/OT and Cloud Services. This is a permanent full-time opportunity with a minimum of 3 days per week on-site, with flexibility for some home working. You will benefit from a personal development plan and support to help you.

As part of the regional team, you will work with colleagues based in Melbourne, Singapore, Dubai, and Pune, and be part of a wider global function supporting and serving business colleagues around the world by resolving incidents, solving problems, managing change, and improving services. You will need to have excellent communication skills, a passion for customer service and technology, and the ability to work to agreed processes.

Responsibilities:

• Technical support to end-users, troubleshooting and resolving end-user hardware and software issues, including Windows devices, printers, networking, and mobile devices.
• Install, configure, and maintain computer systems and related configuration data.
• Collaborate with 24x7 Service Desk, regional colleagues, and specialist teams overseas.
• Assist in the implementation and maintenance of IT policies and operating procedures.
• Document and maintain accurate records, including incident, request, change, inventory, and procedural information.
• Procurement and deployment of IT equipment and software.
• Manage triage of Incidents & Requests, working as part of a regional team in a time zone.

Desirable Qualifications:

• A graduate in an IT discipline at TAFE or University level.
• Some industry experience or exposure to operational IT or Customer Service environments.
• Knowledge of Microsoft technologies, including Windows 10/11, 365, Active Directory, Microsoft Identity Management; and InTune.
• Ability to be cool and logical in a crisis, methodical with a problem, and organized with varied work demands.
• Willingness to travel occasionally to provide on-site support or be involved in projects.

We believe in supporting and developing our people and offer practical experience, training, and coaching as you establish and progress your Aggreko career. Occasional travel is expected, estimated once per quarter depending on business needs. Valid work rights are necessary to be successful for this opportunity.
 

Why join Aggreko?
Here are some of the perks and rewards.

• Competitive compensation.
• Bonus program.
• Paid training programs and tuition reimbursement.
• Safety-focused culture.
• Community volunteering program.
• A range of career development opportunities
  
  Join us, bring your energy, and grow your career.
   

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
 

Our culture inspires and unites us to grow, change and deliver the best solutions for our customers. It means that we are:  

Dynamic. Although we’re sixty years old, it doesn’t feel like it when you work here. There’s a lot going on and our entrepreneurial spirit helps us to deliver at pace for customers and each other. 

Experts in what we do. We’re a team of experts who blend our experience and unique expertise to deliver precisely the right solution for customers. Our work is hugely varied; no two days are the same. And because of this, there are always opportunities for motivated people to learn and grow quickly. 

Innovative. We’re curious about how new ideas and technologies can benefit customers and simplify how we work. And that’s as true for our fleet, where we’re introducing hybrids and battery storage, as it is for improving the way we work together. 

Together. We’re a team of 6,000 people. We might be spread out across the globe, but because we’re inclusive and straightforward, and we hold each other to account, we work well together to get things done.  

About Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.