Operations Associate

Beam is Asia Pacific’s largest shared micromobility company.

We are on a mission to turn little drives into better rides and make cities flow better for everyone.

We have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives and the future of the planet.

This is just the beginning. Come join us on the journey.

• Supporting the performance of Beam operations cities across multiple verticals -  planning and executing strategic projects to enhance top and bottom line metrics
• Leverage a rich consumer mobility data-set, optimizing our operations and developing insights into how we can innovate constantly on existing processes and products

Project Management:

- Lead new project initiatives, particularly those related to product and WH features.

- Collaborate with cross-functional teams to develop and implement standard operating procedures (SOPs) for new initiatives.

- Escalate issues related to significant costs or initiatives that impact other departments, ensuring timely and effective resolution.

Stakeholder Management:

- Engage with key stakeholders across various departments, including HQ, SCM, product management, and finance, to drive operational improvements and resolve issues.

- Act as the point of escalation for major operational challenges, ensuring that all relevant parties are informed and involved in decision-making processes.

Warehouse Operations Performance Management:

- Oversee nationwide WH operations, ensuring optimal performance and efficiency.

- Develop and implement new operational metrics, including WH backlog management, repair, and cost efficiency.

- Track and quantify performance on a weekly basis in collaboration with various stakeholders.

Quality Assurance and Workflow Management:

- Provide quality assurance guidance, ensuring adherence to standards and continuous improvement.

- Develop and oversee the execution of the repair/scrap playbook, with particular attention to workflow optimization.

- Track spare parts consumption and work closely with relevant teams to ensure inventory accuracy.

People Management:

- Develop and implement training curriculums to enhance skill levels across the field team.

- Act as the key contact person for consolidating city-specific WH operations sprints and actions, ensuring alignment with overall company goals.

Safety and Compliance:

- Participate in safety projects aimed at ensuring a secure and compliant working environment within the warehouse operations.

- Collaborate with the safety management team to implement best practices and adhere to safety regulations.

Communication and Collaboration:

- Serve as the main contact point between hardware/software product teams and ground operations, facilitating smooth communication and project execution.

- Work closely with concerned teams to establish inspection guidelines, provide support for incident response, and lead deep-dive investigations when necessary.

- Coordinate with HQ and regional stakeholders, including ROPS, Strategy, Product, SCM, and finance teams, to ensure alignment and effective execution of operational strategies.

Requirements

- Bachelor’s degree in Operations Management, Business Administration, or a related field.

- Minimum 3~5 years of experience in operations management, preferably in a warehouse or logistics environment.

- Strong analytical skills with a focus on data-driven decision-making.

- SQL skills (not required)

- Excellent English communication skills, both written and spoken, are essential.

- Proven experience in project management, with a track record of successfully implementing complex initiatives.

- Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment.

Benefits

• Opportunity to make an impact to the world by transforming urban transportation.
• Be part of a hyper-growth organization with plenty of opportunities to springboard your career.
• Flexible and autonomous working environment with highly motivated and competent colleagues.

The Beam Group of Companies is an equal employment opportunity (EEO) organization. We are dedicated to providing an inclusive and diverse working environment where all are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorizations.

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