Service Sales Support Engineer

about 2 months ago
Full time role
In-person · Xiamen, Fujian, CN... more

Location:

Xiamen, Fujian, China

Job ID:

R0059504

Date Posted:

2024-08-16

Company Name:

HITACHI ENERGY (CHINA) LTD.

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

Your responsibilities:

  • You will regular customer visit to develop the service project opportunities i.e. extension, retrofit, strategic spare parts and support customer actively and receive customer feedback.

  • You will receive RFQs from end customers or internal customers, register RFQ in SFDC, make assessment on RFQs, distribute support tasks to internal support team, i.e. technical support/commercial support.

  • You will do maintenance and update project information of service project projects pipeline in the SFDC, improve the high accurate forecast in the SFDC.

  • You will analysis customer RFQs, initial the Risk Review process in cased required, define technical solution, collect technical document and cost information from internal support function team.

  • You will calculate bidding price, define the price strategy and prepare the bidding document and submit to customer, follow up negotiation/clarifications with customer.

  • You will sign the contract with customer and work with commercial team to register contract to SAP system.

  • You will handover contract to project execution team, support project manager with necessary communication with customer during project execution stage.

  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • You hold bachelor and above.  Major in mechanical/electrical engineering and Related.

  • Over 3 years sales/sales support experience.

  • Good knowledge about GIS products.

  • Preferred GIS sales or installation and commissioning experience.

  • Good team player.

  • Like challenges and interested in learning new things/knowledge.

  • Good communication and presentation skills, customer orientation.

  • Fluent English skills in written, oral and reading, basic Japanese speaking and reading.