Customer Service Rep Part-Time

The CSR (Customer Service Representative) responds to inquiries regarding our bus services, trip planning, and route/schedule changes, and investigates, resolves, documents, and responds promptly to basic customer complaints, providing positive feedback in accordance with company policies and procedures. This is a PART-TIME position located near Gwinnett Place Mall. Expected hours are approx. 15=20 weekly on Monday through Saturday as scheduled.  Could be early morning, mid-day, or evening hours, or a combination of these. Requires ability to cover other shifts, as needed.

• High school diploma or equivalent, such as GED, required.

• Up to 2 years of customer service or basic office experience preferred

• Pleasant telephone voice/manner
• Strong written and oral communication skills
• Strong listening skills
• Ability to remain courteous with difficult or angry customers.
• Basic computer knowledge/PC experience
• Bilingual a plus but not required.

• Must submit to drug testing and a background check.

• Must be able to work shifts or flexible work schedules as needed.
• 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.
• Work environment generally requires the employee to be continually using a phone/headset, and sitting, typing, or looking at a computer screen during a shift except for lunch and bathroom breaks.