(Senior) IT Operations Engineer (f/m/x)

Your mission
IONITY is a joint venture by leading automotive manufacturers committed to building a high-power charging network for electric vehicles (EVs) across Europe.  We're a dynamic team working to revolutionize transportation and combat climate change.

We're seeking a skilled Senior IT Operations Engineer (f/m/x) to ensure the smooth operation and maintenance of our IT systems for managing EV charging stations.

Your Responsibilities
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• Ensure the operation and maintenance of the IONITY IT charging station management front-end and back-end systems.

• Maintain system availability in accordance with agreed SLAs.

• Analyze, process, and manage 2nd level incidents.

• Moderate and communicate with stakeholders during critical incidents.

• Manage 2nd level problems with a focus on permanent resolution.

• Oversee third-party providers.

• Implement and manage IT changes.

• Collaborate with IT architects, software developers, and system engineers to continuously improve the application and system landscape.

• Monitor and enhance the system landscape and monitoring technologies.

• Support the onboarding of B2B customers to IONITY's IT backend systems.

• Conduct deep analysis of system issues and performance.

• Participate in the rolling "Manager on Duty / On Call" concept.

Your profile

• Experience in the e-mobility environment is advantageous.

• Proficient in written and spoken English.

• Experience with IT service management systems (e.g., Jira).

• Familiarity with cloud systems (e.g., AWS).

• In-depth knowledge of incident and problem management according to the ITIL framework.

• Strong database experience, including writing and executing complex queries.

• Experience in automating recurring tasks.

• Excellent communication skills with a solution-oriented approach.

• Demonstrates responsibility and ownership.

• Enjoys teamwork and values the success of the team.

• Demonstrates a strong sense of responsibility and ownership in all tasks.

• Thrives in a collaborative team environment and takes pleasure in contributing to the team’s success.

• Values the sharing of knowledge and insights as a key opportunity for collective growth and achievement.