Customer Service Co-ordinator

4 days ago
Full time role
In-person · Manchester, England, GB... more

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. 

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better! 

 

Are you passionate about delivering exceptional customer service?  We're looking for a Customer Service Co-Ordinator to support our external customers and Account Managers. In this role, you'll manage customer orders from start to finish, ensuring accuracy and customer satisfaction.

 

If you thrive in a fast-paced environment, and enjoy working collaboratively, this is the perfect opportunity for you.

 

Why You'll Love This Role:

  • Customer Focus: Be the go-to person for customers, ensuring smooth order processing and delivering excellent customer service every step of the way.
  • Collaborative Environment: Work with Account Managers, suppliers, and internal teams to exceed customer expectations.
  • Global Exposure: Handle international clients and manage import/export documentation.
  • Growth & Development: Contribute to process improvements and reporting, while developing your skills in SAP and supply chain management.

 

Key Responsibilities:

  • Accurately receive, validate, and process customer orders in a timely manner.
  • Place purchase orders with third-party manufacturing partners.
  • Work cross-functionally with suppliers and internal teams to monitor, schedule, and maintain customer delivery schedules.
  • Communicate effectively with customers and Account Managers to resolve issues and meet performance standards.
  • Ensure all customer deliveries are dispatched on time with correct shipping documentation and invoices.
  • Handle initial order-related issues and escalate to Account Managers when necessary.
  • Manage import/export paperwork and Letters of Credit.
  • Support monthly reporting and audit compliance requirements.

 

What Success Looks Like:

  • Delivering outstanding customer service and continuously finding ways to improve processes.
  • Timely and accurate reporting on key metrics such as on-time delivery, order compliance, and invoicing.
  • Maintaining up-to-date master data for accurate customer information at all times.

 

What We’re Looking For:

  • Experience in customer service, ideally within supply chain or manufacturing.
  • Commercial awareness regarding order management and adherence to standard terms.
  • Proficiency in SAP and Microsoft Office.
  • Strong attention to detail, communication, and organisational skills.

 

 

Join Our Team:

If you’re ready for a role where your contributions matter, apply today and join a supportive, customer-focused team!#LI-AA1

 

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.