Scheduler/Reservationist

3 months ago
Contract position
In-person · Everett, WA, US... more
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.   
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ 
  
We are Now Hiring a Scheduler in Everett, WA!   
 
Transdev is proud to offer:   
 
  • $24.00-27.50 Subject to Union contract
  • VAC: up to 14 days
  • PSL: Accrual FT 8 hrs monthly/ PT 5hrs monthly per CBA.
  • Other benefits: Eligible for Medical, Dental & Vision after 90 calendar days of employment for FT employees.
  • Life Insurance, 401k, and company holidays.  
  • Pay Range: Need Range
  • Subject to union contract
Responsibilities:  
 
  • Answer customer phone calls and schedule rides in the scheduling system.  
  • Enter new customer information and changes into the system   
  • Communicate late vehicle service and verifying “No Shows” with customers   
  • Resolve service-related complaints  
  • Create daily route maps of reservations for the drivers  
 
 Requirements:  
 
  • High school diploma or GED 
  • 2 years reservationist or customer service experience  
  • Computer literate with the capacity to learn new software 
  • Ability to operate standard telephone system   
  • Excellent communication and listening skills  
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. 
 
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.  
 
Drug-free workplace 
 
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
 
California applicants:  Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.