Remote LiveChat Specialist

RemoteFull time roleEarly Career, Mid Level, Senior Level

$12 – $40 / Hourly

9 months ago

About the Job

We are seeking a Remote Live Chat Support Specialist to join our Customer Support team. This role will be responsible for providing timely and accurate support to our customers through live chat. If you have a passion for customer service and enjoy problem-solving, we want to hear from you!

Responsibilities:

Respond to customer inquiries and issues via live chat in a professional and timely manner
Provide product information, troubleshooting, and technical support
Document customer interactions and feedback
Collaborate with other team members to resolve complex customer issues
Identify and escalate priority issues to the appropriate channels

Qualifications:

1+ years of experience in customer support or related field
Excellent written and verbal communication skills
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills
Experience with live chat platforms is a plus

If you are a self-motivated individual who thrives in a remote work environment and enjoys helping customers, we encourage you to apply for this exciting opportunity!

About the Company

ERS Medical, Inc

Tracy, CA, USA

21-50

ERS Medical is a leading company that offers impeccable medical equipment Maintenance and repair service for health care organizations, clinics, laboratories, hospitals, and pharmaceuticals throughout the West Coast. By extending the lifespan of medical equipment, we help reduce the carbon footprint of medical providers, who otherwise would need to more frequently purchase new equipment. At ERS Medical, we believe the service we provide has been the cornerstone of our success. Our experts will ensure that your medical equipment is functioning correctly and can be operated without any fuss.