Senior Associate -IT (Intune)

Position Title : Senior Associate-IT (Intune Engineer)

Location : Chennai / Bangalore

SUMMARY OF ROLE AND OBJECTIVES:
Following ITIL methodology, and utilising the existing Eurofins Policies, the mission of the position ‘Intune SME’ is to:
• Microsoft Intune operations and support.

ROLE & OBJECTIVES:

Intune SME / L2 roles and responsibilities - Experience – 6+ years in Intune operations.

• Responsible for installation/implementation and configuration of Profiles/ policies. Major role includes providing Solutions, Implementation, configuration and troubleshooting of various platforms. (Windows, Android & iOS)
• Intune Compliance and configuration profiles (Policies) for all the platforms (Windows10, Android & iOS)
• PowerShell scripts for creating policies and pushing them via Intune.
• Windows 10 update Rings and Windows 10 features updates.
• Application packaging and deploying via Intune.
• Windows 10 Autopilot via Intune
• Bitlocker Encryption through Intune.
• Security Baseline policy deployment
• Intune Deployment Profiles. (Azure AD Join & Hybrid Join)
• Azure AD Users and Groups
• Creating technical Documentation for new or existing services and Report creation.
• Intune Tenant Administration
• End-Points Life cycle management like feature update, upgrades etc.
• Assisting in design and implementation of the IT infrastructure, troubleshooting and provide solutions for problems and conflicts.
• Azure AD Password policies.
• Application Delivery infrastructure design and deployment for Windows 10, Android, iOS.
•  Maintain an awareness of current developments in Digital Workplace and conduct research and development of new technologies.
• Provide advice, both reactively and pro-actively, to customers, projects and colleagues. Coordinate project activities across customer, vendor and teams (Cloud, Server, Network etc).
• Intune Troubleshooting
• Intune Reports & Endpoint analytics
• Microsoft Defender
• Coordinating service set up in the customer environment.
• Configuration of Windows Autopilot, deployment of OS upgrades and application along with MDM, MAM policies
• Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
• Understanding of SSO and MFA technologies for SaaS applications.
• Understanding of Azure AD Connect and Azure AD directory service for managing cloud identity.
• Application onboarding, provisioning & deployment via Intune platform. Good knowledge on application packaging and MSI technologies
• Supporting Proof of Concept for new services/technologies. Deliver all services following ITIL methodology for Service Creation, including the following:
•  IT Service Card;
• Standard Operating Procedures / Work Instructions;
• Training;
• Service Transition