Regional Operations Manager

What you'll do

• Team Management by fostering a high-performance, data-driven culture, managing a team of 8 area managers to deliver performance, share best practices, and innovate across your region.
• Regional Business Planning by working with cross-functional teams, including Sales, Install Support, Compliance, Supply Chain, Recruitment, and Training to develop and deliver against an agreed, joined-up regional strategy.
• Safety & Quality Compliance by collaborating with the HSE and Compliance Team to ensure that all work is delivered safely and to a high standard, with a mindset of continuous improvement.
• Engage the region to achieve a common goal and ensure that everyone feels part of the mission
• Ownership of Install Business Performance across your region, including overall responsibility for directly and indirectly delivering against key performance metrics: utilisation, weekly install throughput, safety & compliance, team satisfaction, and retention. Collaborate with stakeholders to create a future plan for the region to ensure it meets the needs of our customers.
• Optimise Resource Management by managing the optimum utilisation of multi-skilled teams across your region. This includes empowering area managers to flex available resources to deliver the best customer outcomes and working with the Training Team to maintain an ongoing L&D program for your region.
• Ownership of Regional Customer Experience by taking overall responsibility for customer experience within your region (delivering against agreed targets for wait times, install success, and overall customer satisfaction).

What you'll need

• Execution Focus: A proven ability to deliver results in a high-growth environment.
• Managing High-Performance Teams: Previous experience managing customer-facing teams and first-line managers to deliver outstanding results.
• Data-Driven Insight: Comfort diving into numbers to build analytical, data-driven insight to support decision-making.
• Cross-Functional Collaboration: Demonstrated experience working across various business functions to drive regional success.
• Commercial Acumen: The ability to deliver great results within set commercial limits.
• Customer Obsession: A passion for going above and beyond for customers and ingraining this mindset within the culture.
• Entrepreneurial Spirit: Leaders who take ownership, think creatively, and drive continuous improvement across the region.
• Inspirational Leadership: Experience managing large, diverse teams to achieve fantastic results in a rapidly growing environment.
• Solar qualifications are highly desirable for this role but not essential!

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people