Customer Service Officer
About Us
Vinidex is a member of the Aliaxis group, a global leader in manufacturing and distribution of fluid handling solutions. As Australia's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe and PP pipe systems and solutions for the transportation of fluid, data, and energy. Vinidex has state-based manufacturing sites across Australia with a nationwide distribution network, resulting in a diverse range of career opportunities.
We are looking for passionate people that want to be part of our journey and embrace the behaviours that we at Aliaxis stand for:
· We Dare to challenge the status quo, to innovate and to learn fast,
· We Care for the environment, our customers and each other,
· We Deliver by taking accountability for our decisions and actions.
About the Role
Vinidex is embarking on an exciting change to our internal operating systems. This contract position will act as an all-around service and administration expert to assist with customer service and administrative tasks to support the established service specialists during the training and implementation period.
Responsibilities include:
· General administrative duties
· General office duties including organising morning teas
· Handling of phone and email enquiries
· Basic customer order management
· Liaise with key internal stakeholders including Territory Managers and Supply Chain regarding customer queries
· Maintain and enhance overall customer experience
About You
· Strong customer service focus
· Exceptional critical thinking and conflict resolution skills
· Strong attention to detail and accuracy
· Strong communication, literacy and numeracy skills
· Ability to work proactively and autonomously
· Demonstrated experience using computer systems, specifically CRM & MS Office
Benefits
· Access to our Employee Assistance Program for staff and family members
· Global organisation with career development opportunities