Retail Associate

ABOUT ZOOMO

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

THE ROLE

Become the Face of Our Brand! As our 'Rider Specialist' you’ll be the go-to expert for all things electric. You’ll greet customers with a friendly smile, offer exceptional technical support, and promote our innovative rental options. Your role will involve providing expert technical support to riders, efficiently processing rental agreements, building strong customer relationships, and contributing to positive store operations. You'll also promote our brand’s commitment to innovation and sustainability. We're looking for someone who is passionate about technology, has a knack for problem-solving, and loves interacting with people.

Requirements

• Customer Champion: You put the rider first, and are always willing to go the extra mile. Provide exceptional customer service, from advising on the perfect electric vehicle to processing seamless rentals and lease agreements.
• Sales Superstar: Drive revenue and smash targets by effectively promoting our products and upselling the perfect rental plan for each customer.
• Problem Solver: Quickly resolve customer issues and ensure a positive resolution.
• Operational Maestro: Support day-to-day store operations, including inventory management, fleet management, and visual merchandising.
• Team Player: Collaborate on brand initiatives, partner activations, and promotional campaigns.
• Brand Ambassador: Promote the brand’s values and mission to customers and colleagues.
• Mad Hustler: Can problem solve on the fly and loves being challenged with something new every day.

Benefits

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched on team that strives to make the streets greener and serve the rider
• Base Salary of £25.958
• Global and country-specific benefits packages
• Regular social club events
• Free e-bike to commute to work
• Annual learning and development allowance
• Wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.