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Visia
Customer Success Engineer
8 months ago
About the Job
What we're looking for
You’ll be one of the first hires on Visia’s forward-deployed platform team. We’re looking for builders with a customer-centric mindset. If face-time with customers, testing ML models on-site, leveraging our proprietary ML platform to drive customer improvements, and being able to work on cutting-edge tech appeals to you, then read on.
You would serve as a bridge between our customers and platform team, driving ML-first improvements and contributing to the Visia platform as we scale across North America.
Responsibilities
- Own Visia platform implementations at customer facilities
- Run performance/machine learning audits on-site to calibrate our waste composition models
- Document audit findings and implementation processes to ensure customer success post-launch
- Collaborate with customers on-site to ensure the system is functioning effectively, address concerns, and provide real-time feedback and support
- Work closely with Visia’s platform team to critically analyze, troubleshoot, and ideate on real-world additions to the Visia platform
Qualifications
- Willingness to travel ~60-70% of your week during busy weeks, and comfortable with getting hands-on in industrial facilities to test system performance
- Proven ability to effectively communicate and engage with customers that range in terms of technical expertise
- Highly detail-oriented with strong documentation skills
- Able to work independently and efficiently in a fast-paced startup environment
- No minimum experience — just a strong passion for creating positive change in one of the world’s most important industries
Bonus
- Proficiency in Python and a solid understanding of UNIX command line usage is a plus
- Interest in machine learning and Visia’s impact in the waste and recycling space
Benefits
- Competitive salary range: $65,000 - $85,000
- Competitive compensation + options
- Health, vision, dental
- Flexible + unlimited PTO + 401(k)
- Remote + asynchronous
About Us
Visia’s vision is to build the data layer that will power the circular economy of not only today, but tomorrow. Through a combination of a proprietary Computer Vision platform and industry-leading products/hardware, Visia powers safer, less opaque, and more data-driven recycling processes for industry leaders at various stages of the circular economy.
Visia’s end goal is to bring connectivity and transparency to every stage of the recycling economy, in an effort to power a more circular tomorrow.
How to Apply
Does this role sound like a good fit? Email us at founders@binit.ai.
- Include the role's title in your subject line
- Include a short blurb about why you think you’re a good fit
Think of folks who may be a good fit?
We understand that not every role is for everyone - however, we also know and appreciate the power of community.
- If you have friends/family that you think may be a good fit, please don’t hesitate to introduce them to Raghav (raghav@binit.ai) via email
- Include the role's title in your subject line, and please mention that the email is a referral
- If we end up hiring off your referral, you collect a $2.5k referral bounty :)
An important note
Visia is formerly known as BinIt.
We appreciate your interest in Visia (registered as BinIt Inc). BinIt is an equal employment opportunity employer, committed to maintaining a supportive and inclusive workplace for all employees. BinIt does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable law. BinIt will also consider for employment qualified applicants with criminal records in accordance with applicable law. BinIt is committed to ensuring equal opportunity for qualified individuals with disabilities. If you are an individual with a disability and require an accommodation to participate in the application or interview process, please let the recruiting team
About the Company

Visia
<p>Visia is the recycling industry’s only multi-sensor AI platform, powering advanced detection technologies to analyze material through burden depth, identify hazards, and deliver real-time, actionable composition intelligence. Visia prevents fires and drives operational improvements at recycling facilities worldwide.</p>
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