Technical Customer Service Advisor

37.5 Hours per week. Monday - Friday. 9.00am-5.00pm.

Do you have good attention to detail; customer service skills; technical understanding?  This is a role that combines all three!

Purpose of the post:

To act as an interface between the sales team, the end customer and the laboratory in the reporting and interpretation of test reports in the relevant Product Testing Categories. 

• To have a sound understanding of testing processes and how these principles can be applied to the relevant legislation.
• To report and communicate results to Eurofins clients.
• Provide a high level of internal and external customer care.
• To support the sales team in the delivery of customers’ needs and requirements.
• Keep up to date with current techniques, topics and legislation in order to advise Eurofins and its customers on accurate implementation of their requirements.
• To create and maintain appropriate report templates as legislations and standards change.
• To assist the laboratory in applying the best practice and interpretation of results.
• Ensure all reasonable steps are taken to achieve accuracy, reliability, and repeatability of test results.
• To generate client specific reports with conclusions with a high level of quality and technical competence.
• To understand the costing information contained within the LIMS system and on the jobs assigned and react when something does not look correct.
• To support the work tracking systems of the department by promptly completing the relevant Excel Documents.
• To support the laboratory when requested in carrying out testing where appropriate training is in place.

The post-holder may be required to work outside normal working hours to meet the requirements of customer.  This will be with prior agreement of the Manager.