Implementation Manager (f/m/d)

about 2 months ago
Full time role
Hybrid · Vienna, Vienna, AT... more
About Prewave

Make a Real Difference

At Prewave, we are dedicated to making a positive impact on the world. Our innovative AI solutions help businesses identify and predict global supply chain risks. Our aim is to make supply chains more resilient, transparent and sustainable. By doing this we help companies to ensure fair working conditions, eliminate child labour, reduce waste and promote sustainable practices across global supply chains.

Trusted by Global Industry Leaders

Prewave proudly partners with industry leaders such as BMW, Kärcher, Hilti, PwC, and Porsche. Our supply chain superintelligence helps navigate complex supply chain challenges, ensuring operational integrity and enhancing market leadership.

Your mission

We are looking for an Implementation Manager (f/m/d) who will support the onboarding and successful rollout of our supply chain risk management solutions for customers. Your main tasks will be:

  • Oversee the implementation and onboarding of supply chain risk management solutions, guaranteeing a successful rollout for customers

  • Monitor and ensure data quality and resolve discrepancies as they arise

  • Keep track of onboarding status and implementation requirements, and communicate results to stakeholders

  • Collaborate closely with Customer Success to ensure customer happiness and rapid onboarding timelines

  • Continuously improve the implementation process, ensuring customer satisfaction and a smooth handover to the Customer Success team post-implementation.

Your profile

Must-haves:

  • Very good Excel skills, tech-savviness and ability to work with various technologies and online platforms

  • Highly reliable, detail-oriented, and able to adapt to diverse work environments.

  • Familiarity or willingness to work in a high-paced start-up environment

  • Fluent English and German skills, both written and spoken

  • Valid work permit for Austria

Bonus points for:

  • Experience in a customer-facing role (e.g. customer success, onboarding  or project management) or with SaaS & digital solutions

  • Completed higher education (HAK, HTL, Bachelor’s Degree or equivalent)

  • Previous experience in technical industry, procurement industry or supply chain environment

  • Previous experience or exposure with EUDR or similar deforestation regulations

What we offer you

What You Can Expect:

  • Competitive Compensation and Benefits: We recognize and reward talent. You'll receive a competitive compensation package of minimum EUR 2,396 gross monthly tailored to your qualifications, experience, and the role.

  • Inclusive and Supportive Work Environment: Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds, identities, and experiences are valued. Your voice is important here.

  • Work-Life Balance: Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life. 

What our employees love:

  • Celebrate Your Birthday: Enjoy an extra vacation day to make your birthday special.

  • Office Snacks and Fruits: Stay energised with a variety of snacks and fresh fruits available in the office.

  • Engaging Team Events: Join us for cheese tastings, Ping-pong tournaments, company dinners, seasonal celebrations, and more to foster a vibrant team spirit.

  • Health and Wellness Initiatives: Participate in team sports through our partnership with Eversports, support your mental well-being with guidance from our workplace psychologist, and benefit from health initiatives such as shiatsu sessions, vaccinations and regular health check-ups to prioritise your physical and mental well-being.

  • Your device of choice: whether it's Windows, MacOS or Linux, we'll let you choose your preferred operating system.

  • Training and Development: We believe in investing in our employee’s growth. Besides company-wide German- and soft skills training, each team member is encouraged to discuss their professional development ideas with their manager.