Customer Success Manager (all genders)

Your mission:

• You ensure that our key customers are successfully onboarded, trained and supported in their use of our cloud applications 
• You perform advanced product demos and deep dives into features in the acquisition phase 
• You develop and maintain strong relationships with key stakeholders at our customers organizations 
• You understand the unique needs and goals of each customer and develop tailored success plans to help them achieve their objectives and thus raise customer satisfaction and retention  
• You work closely with different departments across the company to continuously improve customer success processes
• You collect product feedback and provide insights to product management to continuously enhance our products 
• You will occasionally visit our customers on-site and participate in national and international trade shows and conventions

Your profile:

• 2+ years of experience in a customer success management role for cloud-based software solutions (SaaS) 
• You have a strong technical affinity and enthusiasm for SaaS products
• You have strong communication, interpersonal and relationship-building skills 
• Business fluent German, business fluent English, other foreign languages are an advantage
• Experience in working in a fast-paced environment  
• Willingness to travel

You can look forward to:

• Working for a better future: With us, you'll create a better future for us and all the generations after us
• Flexibility: With our flexible home office and working time model with a flexitime account
• Overtime? With us you can take overtime as time off on another day
• Fair salary: Our salary is based on the industry median and offers attractive benefits
• Prepaid credit card: In addition to your salary, we support you with a SpenditCard in the amount of 50€ per month.
• Fitness: Train with our attractive employer subsidy at EGYM Wellpass, take part in our JobRad leasing or power up at our annual company run
• Financial benefits: We subsidize your capital-forming benefits
• Feel-good & retreat place: You can expect a modern and bright office with cosy break areas with a view of a park, as well as a parent-child office for you and your child
• Team events: Regular barbecues on our terrace, team events, table tennis or table football tournaments and other events such as our mc Summer Party or our Christmas party await you.

Your Contact Person
Camilla Geismar
Talent Acquisition Managerin 
Email: c.geismar@meteocontrol.com