Working at Freudenberg: We will wow your world!

Responsibilities:

• Exceed our customers’ expectations through continuous improvement utilizing data and developing procedures to meet those expectations
• Direct customer satisfaction allowing for improved work methods, facilities, tools, testing, reporting, customer relations and customer service.
• Function as focal point for inquiries concerning product availability and delivery.
• Enter customer orders into ERP system and manage delivery according to customer demand schedules.
• Manage EDI transactions to meet customer demands.
• Manage internal customers.
• Manage information on customer portals, ensuring timeliness and accuracy.
• Work closely with Sales and Operations for timely delivery of information requested.
• Work closely with Inside Sales to seamlessly integrate “new business” into “ongoing business”.
• Work with sales personnel to establish measures of service required per account.
• Communicate customer business practices across all divisional functions.
• Ensure that customer specifications are correct and are tied back to written documents and/or quotes.
• Understand ISO and lean manufacturing systems.
• Monthly reporting and forecasting preparation.
• Key contact between operations, planning and customer service teams.
• Participate in LPMS (“daily stand up”) meetings to bridge Customer Service with Production Teams
• Occasional travel may be required.

Qualifications:

• Minimum 2-year College degree with 3+ year's customer service experience OR five (5) + years Automotive Customer Service and Fulfilment/ Logistics experience
• Excellent PC related skills including Microsoft Office Suite.
• Efficient use of reporting analytics.
• Proficiency in English both written and verbal.
• 2+ years of SAP System experience or equivalent ERP system experience is a plus.

Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. 

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK General Partnership