Service Coordinator

1 day ago
Full time role
In-person · New South Wales, AU... more


Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

 

Your main responsibilities are

  • Plans, organizes and delegates FS/WS jobs
  • Allocates manpower for FS/WS jobs. Updates the FS planning board.
  • Coordinates and provides logistics support for all FS/WS jobs. Liaises with customers, Account Managers, FS/WS Manager and Network Companies/Product Companies
  • Organize sub-contractors as required
  • Ensures that FS/WS personnel are briefed prior to the execution of the jobs
  • Ensures that jobs are coordinated and executed to full customer satisfaction
  • Ensures that tools and other company assets are returned after job completion
  • Ensures that all job related expenses are captured and booked into the job
  • Monitor costs on the job and take appropriate action
  • Ensures that job related correspondence are maintained in the respective job pockets
  • Reviews FS/WS Service Reports prior to the approval.
  • Reviews completed FS/WS jobs for invoicing
  • Assist the FS Operations/Workshop Manager as required
  • Ensure that FS/WS processes are effectively implemented and maintained
  • Demonstrate commitment to OH&S, Environmental and Quality Systems and actively participate in Wartsila initiatives
  • Be a Team player: support colleagues and superiors, share information, contribute to a friendly work atmosphere.

 

You will shine in this role when you have:

Education: 

  • Bachelor’s in mechanical engineering or equivalent with 3-5 years’ work experience in a field service admin / coordination role in a multicultural environment.

 

Experience:

  • Good presentation, communication and team working skills
  • Motivation to learn new things and high attention detail
  • Strong organizational skills with the ability to multitask, including flexibility
  • Reporting and analysing skills
  • Knowledge of sourcing process in general and related tools 
  • Workplace ICT equipment & applications (M-Files, CRM (SWF), SAP/ WEP experience and MS office tools)
  • Ability to work autonomously but be a proactive team player, who is comfortable brainstorming, creating, and delivering information and material to both small and large groups of internal stakeholders.
  • Positive and helpful
  • Good command of English.

 

Why you and us 

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation. 

 

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application 19th October 2024 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Hardik Patel, Field Service Operations Manager (hardik.patel@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)

Please apply by 19th October 2024 at 23:59 Australia Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Last application date: 19/10/2024 

 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.