Scheduler
The Opportunity
InCharge Energy is seeking a highly organized Scheduler to provide coordination and administrative support to the Service Department. The main role of this position is to schedule, coordinate, and dispatch service technicians. As a Scheduler you must be able to work cross functionally across the organization and have exceptional interpersonal and communication skills.
This position requires you to be in-office at our North Chesterfield, Virgina office.
What You’ll Do
- Coordinate technician schedules and prioritize dispatches based off urgency, skill set, location, ext.
- Ensure that all maintenance, repair, commissioning, and other services are delivered on-time and within the scope
- Communicate with technician team for daily or weekly scheduled service appointments, changes, or cancellations
- Work with Service and Project coordinators to ensure prompt and effective service
- Verify technicians have required work scope, parts, tools, customer contact, ext. to guarantee efficiency on all dispatches
- Manage schedules for individual and team service appointments Identify and resolve scheduling conflicts or issues proactively
- Maintain external ticketing systems when working with 3rd party vendors
- Mentor and assist with onboarding new staff in the service team
- Attend meetings and training as required to maintain proficiency
- Answer telephones and respond to email inquiries in a timely manner
- Perform other related duties as assigned
Your Experience and Capabilities
- 2+ years of scheduling experience
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong customer service ethic
- Experience with software solutions to manage service deployment and efficiency, such as Salesforce, Zendesk, and dispatching software(s)
- Excellent written and verbal communication skills Strong working knowledge of Microsoft, including outlook
- Experience in the EV Charging industry is a plus
What We Offer
Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.
Equal Opportunity Employer
Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.
CCPA disclosure notice here.