Commercial Transformation Director - North America

Open to location where ERM have an office: ERM Offices in the United States - Environmental Resources Management (ERM)

Job Objective

The Commercial Transformation Program Manager will play a critical role in leading and managing a portfolio of strategic initiatives aimed at transforming the operations of ERMs global commercial function. This position requires a dynamic leader with a proven track record in managing complex transformation projects, guiding projects from planning through to execution and close-out, driving operational excellence, and achieving program objectives.

Key Accountabilities & Responsibilities

% Time

• Program Leadership: Oversee the planning, execution, and successful completion of multiple transformation initiatives. Ensure alignment with the commercial organization's strategic objectives and operational goals.
• Stakeholder Management: Engage with senior leadership and regional, industry and service stakeholders to drive consensus, manage expectations, and ensure stakeholder buy-in.
• Strategic Planning: Develop and implement comprehensive program plans, including timelines, budgets, resource allocation, and risk management strategies.
• Operational Excellence: Identify opportunities for process improvements and operational efficiencies. Implement best practices and innovative solutions to enhance organizational performance.
• Change Management: Work with firmwide TMO to architect commercial change management strategies to ensure smooth adoption of new processes and systems.
• Performance Measurement: Work with firmwide TMO to establish key performance indicators (KPIs) and metrics to monitor progress and measure the success of commercial transformation initiatives. Report on program status and outcomes to senior leadership.
• Team Leadership: Build and lead a high-performing commercial transformation team. Foster a collaborative and results-oriented work environment.
• Continuous Improvement: Stay abreast of industry trends and commercial best practices. Continuously seek opportunities to enhance the effectiveness and efficiency of transformation initiatives.

Influence And Decision-Making Authority

Operates within broad practices and procedures, with a degree of independence (provided within approved operating plans, objectives and commercial obkectives).  These jobs may determine how and when results are achieved and may set standards, and procedures for others to follow to achieve annual results. 

Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. Often negotiates and compromises with internal and external parties to accept concepts, practices and approaches of the job area. Frequently communicates with senior executives regarding impact of strategic decisions on the rest of the organisation, including (but not limited to) Region, Industry and Service Line leaders.

Responsible for improving upon processes or systems using significant conceptualising, reasoning and interpretation skills. Problems and issues faced are undefined and require detailed analysis and personal knowledge and investigation to understand the problem. Problems are difficult and complex.

Requires extensive and advanced management and leadership knowledge to lead teams through application of job knowledge.

Job Requirements & Capabilities

Qualifications:

Bachelor’s Degree required

Job specific capabilities/skills:

• Minimum of 8-10 years of experience in program management, with a focus on operational transformation and change management within a global consulting or professional services environment.
• Proven ability to lead and manage cross-functional global teams. Strong influencing and negotiation skills.
• Expertise in project management methodologies and tools. PMP or similar certification is highly desirable.
• Strong analytical and problem-solving capabilities. Ability to make data-driven decisions.
• Excellent verbal and written communication skills. Ability to articulate complex concepts to diverse audiences.
• bility to thrive in a fast-paced, dynamic environment. Comfortable with ambiguity and changing priorities.
• Familiarity with commercial methodologies, processes and technologies.