Field Operations Supervisor
What You’ll be doing
The Operations Supervisor will lead a team of operations personnel responsible for supporting commercial deliveries and development with our fleet of autonomous sidewalk robots. Reporting to the Director of Operations, your main objective will be to motivate your direct reports and cross functional partners through effective communication, training, coaching, development, performance monitoring, recognition, and supervision. You will demonstrate expertise with your knowledge of the processes your team is required to perform, ensure your team members are effectively performing job responsibilities utilizing standardized methods, and help the organization drive process improvements that allow the operations function at scale. You’ll also serve as the link between engineering and operations, supporting development tests and providing feedback to inform teams on the products and services we build. You will be the jack of all trades for Operations, with daily contributions adding up to have a significant impact on the organization.
Responsibilities
Hire, coach and develop team members within an assigned business unit on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with internal and external partners.
Support daily operations, including management of field agents, robots, and remote operators.
Conduct thorough one-on-ones, ongoing coaching, and guidance to team members to ensure continuity and quality of service.
Monitor and evaluate staff performance levels to meet projected needs, customer service objectives, and KPIs.
In coordination with Operations Management and HR, assist in personnel administration including: performance appraisals, promotions, administrative actions,, etc.
Ensure compliance with company policies and oversee necessary updates.
Perform additional duties and responsibilities as needed.
Qualifications
2+ years of experience hiring and managing a team of 5+ employees
3+ years in field operations / delivery / logistics, or similar experience
Strong oral and written communication skills
High-level interpersonal skills to work effectively with all levels of the organization, motivate employees and obtain efficient performance results
Ability to work weekends, evenings, and holidays on-site
Strong organization, collaboration, and problem-solving skills
Ability to keep calm under pressure with a can-do attitude to meeting challenges
Valid US driver’s license
Ability to lift 70 lbs
Willingness to commute to West LA, Hollywood, and Downtown LA offices
What Makes You Standout
Bachelor's Degree in Business, Economics
3+ Years of Customer Resolution & Support
Experience at high-growth, fast-paced startups
Familiarity with G Suite, with an emphasis on Google Docs and Sheets
Passion for efficiency, innovation, and robotics
Multi-lingual (Spanish)
Hiring locations
Currently, we are only hiring US and Canada residents, even for remote jobs.
More about us
Serve Robotics is the team that created the Postmates delivery robot and brought it to life in LA, completing tens of thousands of deliveries in LA’s busiest neighborhoods. Now we're an independent company growing rapidly in order to connect people with what they need via robots designed to serve people.
We are proud to be an equal employment opportunity and affirmative action employer. Qualified applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See Serve in action
Serve at TED 2020 main stage