Federal Civilian Agency Sector Lead - Hybrid, US

AECOM is seeking a dynamic leader to head our Federal Civilian Agencies Sector within the National Governments Business Line. AECOM National Governments leads an annual $1.5B+ program of federal and government contracts and task orders. Working across the full life cycle of federal client account management, our business focuses on planning, environmental, design, construction, construction management, program management, disaster recovery/response, and other services across all Department of Defense and federal civilian agencies in all AECOM business lines in the United States and Canada. This is a rapidly growing business with aggressive growth targets and assisting Client Account Managers (CAMs) in meeting their goals is crucial for the portfolio's performance. We are looking for candidates with exceptional relationship management skills to establish and nurture long-lasting connections with our Civilian Agency clients and Client Account Managers. The ideal candidate will possess a successful track record in selling professional services to governmental clients, exhibit an entrepreneurial spirit, and have relevant industry expertise, including experience with both infrastructure and advisory services. Experience managing diverse teams of seasoned professionals is essential.

This position will offer flexibility for hybrid work schedules to include a combination of in-office presence and telecommute/virtual work and can be based from a variety of US locations.

Job Description:

Leadership: Provide strong leadership for a team of 10-15 Federal Civilian Client Account Managers. Challenge, mentor, and support them to proactively lead their client accounts while helping them develop robust internal and external networks.

Performance Standards: Establish and maintain organizational performance standards, ensuring that the team meets and exceeds client expectations.

Growth: Drive sustainable account growth across Federal Civilian Accounts, with a proven ability to grow business year over year. Develop succession planning and identify opportunities to expand the portfolio by adding more key clients in our focus areas of Buildings + Places, Water, Transportation, Environment, Program Management, Advisory.

Client Account Management (CAM): Personally serve as a Client Account Manager for a major Federal Civilian Account, driving sustainable growth and serving as a model account for others to emulate.

Monitor client performance reviews and collaborate with delivery teams to continually improve client satisfaction.

Account Reviews: Prepare and lead account reviews at several layers of executive management to ensure alignment with strategic goals and objectives.

Cultivate trusted relationships with key client account managers, facilitating meaningful discussions aligned with client priorities and industry trends.

Develop a comprehensive understanding of AECOM’s capabilities, both established and emerging, to effectively deploy resources that address client challenges.

Provide valuable industry insights tailored to clients’ missions, identifying opportunities for collaboration and growth.

Generate innovative concepts for new products and services that meet client needs.

Foster relationships with partners, small businesses, and product vendors within the client ecosystem to unlock additional collaborative opportunities.

Collaborate with our National Governments and marketing professionals to coordinate timely capture and development of proposal efforts for all pursuits in the federal civilian agency pipeline.

Identify and influence key decision-makers at all levels within AECOM and client organizations.

Navigate the sales cycle from opportunity identification to solutioning, contract negotiation, and seamless handover to the delivery team.

Develop, maintain, and present key performance indicators (KPIs) across all accounts, understanding areas that require immediate attention and tracking strengths, weaknesses, opportunities, and threats.

Provide guidance on annual account planning, including developing, monitoring, and adjusting strategies to ensure growth and alignment with client needs.