Head of Operations – Finance – Windhoek

We’re looking for a seasoned strategist in banking process improvement – a leader who can bring a forward-thinking approach to business development and is passionate about transforming and redefining business operations in the financial services sector. If you are driven by the challenge of creating streamlined, efficient processes that boost both operational efficiency and customer experience you could be the person to lead our clients’ business and be at the forefront of innovation within the Nambian financial sector.

With decades of expertise, their success is rooted in a foundation of ethical and strategic foresight and an unwavering commitment to innovation. Regonised as a leader in asset and trust management, microlending, and both long- and short-term insurance, as well as telecoms.

As the ideal candidate you will lead initiatives to reimagine, redesign, and implement transformative processes across the organisation. Your strategic insight will unlock opportunities for process improvement, drive cost efficiency, and elevate customer experiences. This is a high-impact role that requires a strong background in the financial services sector, particularly banking, along with strong leadership, and a proven track record of successfully driving large-scale change.

This isn’t just a job, it’s a unique opportunity to shape the future of Namibia’s financial services through transformative business development. If you are a visionary, apply today!

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RESPONSIBILITIES:

• Strategic Planning & Business Process Re-engineering: Develop and execute business development strategies to drive operational improvement, cost reduction, and revenue growth. Enhance customer experience through effective business process re-engineering initiatives
• Process Analysis and Redesign: Lead comprehensive evaluations of processes and workflows, identifying key areas for process improvement and efficiency
• Change Management Leadership: Champion a culture of continuous improvement and innovation across the organisation by driving impactful change management initiatives. Engage all levels of stakeholders to communicate objectives, secure buy-in, and ensure a smooth transition during process re-engineering projects
• Risk Management and Compliance: Ensure all re-engineering initiatives adhere to regulatory requirements and internal policies. Proactively identify and mitigate risks associated with process improvements, technology integrations, and operational transformations
• Performance Measurement: Define KPIs and metrics to evaluate the success of re-engineering projects and ensure alignment with overall business goals. Provide regular progress reports to senior management, showcasing achievements and areas for further enhancement
• People Management & Team Leadership: Lead and mentor a high-performance team of business analysts, process improvement specialists, and project managers. Manage resource allocation, performance reviews, recruitment, and training initiatives to build a skilled and motivated team