Paratransit Dispatcher - Part Time
about 1 month ago
Part time role
In-person · Gretna, LA, US
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their fleets, and deliver on mobility solutions. In the U.S., Transdev employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 101,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
We are Now Hiring a Dispatcher in Jefferson Parish, Louisiana
Transdev is proud to offer:
- $19.12 per hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation
- Fill in as Dispatcher/Reservationist as needed!
Responsibilities:
- Manage and oversee daily road service
- Provide customer support responding to questions and concerns
- Manage emergency situations for Operators
- Schedules and dispatches drivers both via radio and window dispatch work
- Answers calls from clients and schedule services
- Enters data into spreadsheets and databases –
- Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows –
- Prepares reports on all activities occurring during their shifts.
- Assists with the preparation of daily schedules and work flow related to daily scheduling - Serves as an emergency contact for drivers in the field
- Coordinates communications between drivers and other supervisory, Risk Management, and Training/Safety personnel.
- Receives, research, and answers customer inquiries and requests regarding accounts, rates, and services offered.
- Monitors, evaluates, and presents solutions to potential problem areas.
- Trains, explains tasks, and assists in the solution of problems
Maintains close liaison with other departments to carry order through to completion.
- Analyzes transactions, corrects records, and adjusts errors. - Professionally, courteously, and proficiently handle customer inquiries.
- Receive and record comments and complaints, resolving such complaints to the extent authorized.
- Schedule Paratransit trips per customer request in compliance with ADA laws.
- Directs drivers through radio contact
- And other duties as required.
Requirements:
- High School Diploma or GED
- 3-5+ years’ experience dispatching
- Excellent verbal, interpersonal and customer service skills.
- Problem solving and analytical skills.
- Computer literate
- A valid Chauffeur’s or Class B or higher Commercial Driver’s License with passenger and airbrake endorsements required.
Experience preferred:
- One to two years of dispatch and/or customer service experience preferred  kills and Knowledge Required:
- Ability to organize logical and efficient schedules and routes and adapt to changes - Ability to read, comprehend and understand a map
- Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
- Ability to assist handicapped passengers when needed
- Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs - Strong written and oral communication skills
- Clear speech and pleasant phone demeanor
- Ability to use a multi-line phone system and handle multiple tasks concurrently
- Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
- Ability to deal patiently and friendly with external customer problems and complaints and remain courteous when faced with difficult or angry customers a must
- Must be a team player yet able to work well independently
- Must be able to work on various shifts or flexible work schedules
- Must be able to handle multiple tasks and work well under pressure
- Subject to a DOT physical exam and DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
The above responsibilities and requirements describe the general nature and level of work of this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Any physical demands described represent those required to successfully perform the essential functions of this position. Applicants with disabilities may request reasonable accommodation.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.