NPI Technical Program Manager

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Serve is looking for a NPI Program Manager / Process Engineer to manage New Product Introduction (NPI) for the HW team.  Successful candidates will have a proven capability for technical program management, strong organizational skills and experience leading culture and change management. This role requires someone who has a deep understanding of hardware development processes.

Responsibilities

• The NPI PM plays a pivotal role in driving full factory bring up and day to day operation management.

• Effectively and regularly track, manage and communicate HW related program status, risks, dependencies, schedules and milestones to leadership teams

• In this role, as an individual contributor, you will be responsible for the Operations NPI schedule and related milestones of taking a product from Prototype to Mass Production.We require someone who has a strong engineering background with a keen interest in program management and can work in a dynamic environment

• You will spearhead the coordination of design and implementation efforts, fostering collaboration across diverse teams to engineer optimal solutions

• You will dive deep to solve highly technical and complex strategic problems, get involved in design and architectural decision-making, and provide data-driven recommendations to improve the design and architecture

• Establish business processes and policies, as well as metrics and indicators for success

• Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals

• Conduct and document technical and operational risk assessments, drive tradeoffs and document decisions within and across teams.

• Drives accountability for decisions and deliverables with cross functional teams throughout the NPI lifecycle

Qualifications

• B.S. or M.S. in Engineering or a combination of equivalent experience and education

• 7+ years of overall experience including:

  • 7+ years of working directly with engineering teams experience

  • 5+ years of technical product or program management experience

  • 3+ years of hardware development experience

• Excellent leadership, problem-solving, decision-making and cross-functional influencing skills

• Proficiency in Program Management and planning tools

• Experienced in using JIRA  and Confluence

• Experience working with contract manufacturers

• Experience in one or more of the following industries: automotive, medical, aerospace, robotics and consumer

• Experience managing cross functional programs building processes and coordinating release schedules

• Strong verbal and written communications skills

• Have the ability to work independently and navigate ambiguous situations

What Makes You Standout

• Experience bringing up Tier 1 contract manufacturers

• Spoken Mandarin language