FEMA Client Account Manager - Remote, US
AECOM is seeking an experienced Client Account Manager (CAM) to support our engagements with the Federal Emergency Management Agency (FEMA) within our National Governments Business Line. In this pivotal role, you will be responsible for building and maintaining strong relationships with FEMA and other federal clients, aligning our services with their priorities and needs. The ideal candidate will possess a proven track record in managing client accounts, driving business development, and delivering exceptional service in the emergency management and disaster recovery sectors. The Client Account Manager will work and coordinate with our United States East and West regions across all of AECOM’s business lines to include Water, Environment, Program Management, Buildings + Places, Transportation, and Advisory.
This position will offer flexibility for remote/virtual work and can be based from a variety of US locations.
Job Description:
Client Relationship Management: Cultivate and maintain trusted relationships with key stakeholders across multiple FEMA directorates, including Response and Recovery, Mitigation, and Preparedness, to align with their strategic objectives and priorities.
Business Development: Identify and pursue opportunities for growth within the FEMA portfolio, including expanding services and offerings that address emerging needs.
Account Strategy: Maintain and update an annual account plan, implementing account strategies to drive sustainable revenue growth with specific defined year over year goals for Key Performance Indicators.
Collaboration: Work closely with internal teams, including operational leaders and technical experts, to coordinate service delivery and promote client satisfaction.
Performance Monitoring: Track and assess client performance metrics, identifying areas for improvement and facilitating discussions to enhance service delivery.
Proposal Development: Lead the preparation of proposals and presentations for FEMA opportunities and projects, aligning with client expectations and AECOM’s capabilities.
Account Reviews: Prepare and conduct regular account reviews with AECOM leaders to promote transparency and alignment on project goals and performance.
Industry Insight: Stay informed about trends and changes in emergency management and disaster recovery, providing valuable insights to FEMA and internal teams.