Solutions Implementation Manager
Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents.
For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis+Gyr, where we manage energy better!
Job Summary
The Solutions Implementation Manager delivers the Company Gridstream Distribution Automation (DA) and Smart Communities Streetlighting solution to the Company’s customers using a structured deployment project lifecycle to ensure quality in our delivery. This role is the primary technical resource that collaborates with the client and L+G Project Management Organization throughout a deployment project. Performs Distribution Automation integration planning and implementation to meet customer requirements. Ensure DA solution meets customer technical specifications including system architecture, software integration, and hardware requirements. Troubleshoots DA solution reliability and performance problems and proposes remedy options. Provide functional and operational enhancement recommendations into the New Product Introduction (NPI) process based on client feedback. Direct and execute DA integration, testing, and optimization plans. Establish and monitor DA solution performance reporting, recognizing adverse trends and taking necessary preventative and corrective actions. Work closely with 3rd Party vendors to resolve complex issues relating to DA solution integration and integrated software applications. Investigate DA Solution failures and performance. Act as liaison between Customer Operations Center, corporate development resources, and local project team to resolve technical issues. Support the creation of Standard Operating Procedures (SOP) for technical elements of the DA solution that are effective and repeatable. Direct and executes DA solution upgrades including Gateways, Sensors, Lighting, and Radio releases.
Key Responsibilities
• Acts as primary technical resource that collaborates with the client throughout a deployment project and partners with a customer to develop requirements and propose technical solutions
• Execute System Acceptance Testing (SAT) for new customer deployments
• Create relevant Distribution Automation use case scenarios and appropriate solutions to demonstrate how the GridStream system operates and supports improvements to the customer-facing test suite
• Lead the creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable
• Adhere to formal change control processes
• Develop subject matter expertise in Distribution Automation technology, from SCADA head-end software to the distribution field devices
• Support manufacturing resources in First Article Testing (FAT) and monitor FAT processes
• Proactively follow through on all technical issues worked to ensure items are addressed accurately and promptly
• Own test environments and test lab to support the deployment organization
• Support DA software solutions installation activities for new releases and provide post-implementation support.
• Test and support beta versions of DA software and identify gaps in technical documentation such as release notes
• Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions
• Act as the liaison to the other business units within the Company, as needed, to resolve and follow through on issues/defects.
• Provide functional and operational enhancement recommendations for the New Product Introduction (NPI) process based on client feedback
• Directs & implements new firmware, Device Control Word (DCW), and software releases with customer programs
Company Values
• Supports and adheres to the Company’s core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to the Company’s Code of Conduct and Ethics Policy.
• Represent the Company in a positive, professional manner when working with both internal and external customers.
Knowledge, Skills, and Abilities
• Experience with .NET framework and WebServices required.
• Experience with UNIX Sun Solaris required (vi, crontab, shell scripting, process monitoring, Perl) a plus.
• Experience with Oracle 10g required (SQL*Plus, PL/SQL)
• Experience with Microsoft SQL Server a plus
• Strong analytical skills: able to complete methodical root cause analysis and troubleshoot technical issues.
• Excellent written and oral communication
• Highly adaptable in a dynamic work environment
• Accustomed to working in an environment driven by high standards for service and system delivery.
• Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer needs.
• Experience with SCADA solutions a plus
• Self-motivated, proactive, able to work under stressful conditions.
• Strong customer communication and service skills
• Knowledge of complex technical data systems and RF network technologies
• Broad technical depth in integration and operation of complex systems
• Utility domain knowledge preferred.
• Experience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plus
Accountabilities
• Excellent team player: self-starter with the ability to work unsupervised.
• Ability to plan and maintain schedules.
• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions.
• Demonstrate customer focus with proven ability to resolve customer issues appropriately.
• Ability to travel approximately 50%, including international travel.
• Experience in process definition and design to meet overall business objectives.
• Experience with managing cross-functional highly technical project teams
Education and Experience
• Bachelor of Science degree required. (Advanced degree desired).
• Experience in working with solutions involving both software and hardware
• Requires a minimum of 5 years of related experience.
• Utility operations experience is a plus
• Business Process consulting experience a plus
• Project Management Professional (PMP) certification a plus
Working Conditions/Physical Requirements/Safety/PPE/OHSAS:
• Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc.
• Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodations provided for individuals with disabilities to perform the essential functions.
• Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others.
• Additional Requirements of Job (if any):
Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
Pay is in the range of $81,400 - $126,800 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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