Automotive EV Technical Support Specialist (Part-Time, Morning Shift)

about 14 hours ago
Full time role
In-person · Southfield, MI, US... more
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

As an Automotive EV Technical Support Specialist (Part-Time), also known as a Customer Care Specialist, plays a crucial role in assisting customers with technical issues related to their Lucid Motors vehicle hardware and software. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with creativity and a technical support aptitude.  The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns are crucial.

The address of Lucid Motors office is: 26533 Evergreen Road, Travelers Tower II, Southfield, MI 48076.  This position is an onsite role and will not be able to accommodate remote or hybrid.   

This is a part-time role requiring 24 hours per week, with eligibility for equity, 401(k), and other benefits. Please note that during the first three weeks of mandatory training, a full-time commitment of 40 hours per week is required. After the training period, the role will transition back to the part-time schedule of 24 hours per week.

Morning shifts are: Mon, Tue, Wed, Fri (8 AM to 12 PM) & Sat (9 AM to 5:30 PM EST)

Responsibilities:

  • Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
  • Responding to customer concerns with urgency and ownership for resolutions.
  • Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
  • Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
  • Improving Existing Processes: Reviewing proposed changes and making recommendations.
  • Testing System Functionality: Ensuring Lucid vehicle components work optimally.
  • Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
  • Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential.

Qualifications:

  • Availability to work weekends and support flexible schedules to support customers 365 days of the year. 
  • 2+ years of experience in technical support and troubleshooting required
  • High school Diploma or GED required
  • Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
  • Eagerness to take on new responsibilities.
  • Excellent communication and technical comprehension skills.
  • Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
  • Skilled in navigating ambiguity in a high volume, high touch atmosphere.
  • Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM).
  • Familiar with Mac OS


Nice to have:

  • Automotive industry or Electric Vehicle (EV) experience highly desired
  • Fluent in multiple languages (Canadian French, Spanish or others).

 

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