Travel Navigator

 

 

Job Description

Position Title:Travel Navigator

Reports to:Call Center Manager

Status:Non-Exempt – Full Time

Salary Range:$22.00 - $24.00 per hour

SUMMARY:  The Travel Navigator assists clients by providing information regarding transportation options and assisting with eligibility determinations. Maintains a secure database with sensitive client information.         

RESPONSIBILITIES:

• Reviews and determines eligibility, in accordance with federal and regional guidelines, for current clients and new clients for all programs offered.
• Provides information and referral services, trip planning, and technical assistance to clients and guide them in selecting the most appropriate option to fit their needs.
• Assess new riders’ home address and evaluate potential safety and operational issues.
• Accurately create and manage rider profiles in the eligibility and scheduling database.
• Provide customer service and reservations support as needed.
• Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
• Provides a high level of customer service.
• Maintain confidential information, including HIPAA-protected, on a need-to-know basis.
• Other duties as required.

QUALIFICATIONS / REQUIREMENTS:

• High school diploma or equivalent, such as GED, required.
• Understand the full suite of Marin Access Transportation programs.
• Understand ADA (The Americans with Disabilities Act) requirements.
• Excellent written and verbal customer service skills.
• Utilize computer software, proficient computer skills.
• Travel requirement (as a percent): <5% for occasional meetings.
• Must submit to and pass a drug test and background check.

PHYSICAL REQUIREMENTS:

• 100% of work is accomplished indoors and in air conditioned or well ventilated facilities.
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Could perform physical activities such as movement / flexibility with arms, repetitive hand-wrist motion, and legs and moving the whole body, such as minor lifting, balancing, walking, stooping, and handling of materials.

About Transdev 

Based near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

EEO Statement:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions upon request.  Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. 

 Drug-free workplace:

If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time and be able to pass a drug screen and background check.