HR Service Centre Agent

2 days ago
Full time role
In-person · Ebène, Quatre Bornes, Plaines Wilhems District, MU... more

Responsibilities:

Performing a range of advanced administrative, operational and customer support duties in accordance with HR service center standards and SLAs.

  • Processing administrative tasks for any assigned location worldwide while meeting/exceeding all Service-Level-Agreements (in terms of quality and turnaround time) and emphasising good customer-relationship-management.

  • Liaising with internal stakeholders by email, slack or phone call for any complementary information.

  • Making oneself available to guide/support employees with their administrative tasks and hence promote a positive experience of our HR services.

  • Ensuring the exactness of data entered into any HR system at all times.

  • Documenting progress of tasks directly into ticketing system (JIRA) from start to finish, and logging execution time in log-sheet.

  • Escalating issues to Service Center Manager if unable to reach a resolution autonomously.

  • Contributing to the definition/improvement of standard operating procedures and nurturing a knowledge-sharing environment with the aim of achieving service excellence.

  • Encouraging users to make effective use of self-service options.

  • Ensuring full compliance with internal policies and procedures (Confidentiality, GDPR, ISMS, etc.).