Product & Propositions Governance Manager

Join us, be part of more. 

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. 
 

About your team: 

At British Gas, our mission is to sell it and mend it.   

We’re the household heroes powering 1 in 3 homes in the UK – but supplying energy is just part of what we do. We’re making the UK’s homes greener and more energy efficient, together with our friends at Hive. By using their clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier to reduce your home’s carbon-footprint. And with our Peak Save programme, we’re actively rewarding better energy use too.

Reporting to the Customer Experience & Commercial (CX&C) Risk, Conduct and Governance Director, this role will be critical in embedding and managing a robust, effective, and efficient product oversight and governance framework for both FCA regulated and non-regulated products, propositions and services within British Gas Services and Solutions (BGS&S). 

The governance and control framework must enable the growth agenda of the business whilst always promoting the needs and outcomes of the customer.  This role will therefore need to dovetail the business’ commercial agenda and FCA regulatory obligations in day-to-day decision-making to support the development of products, propositions and services which are both commercially viable and produce good outcomes for customers.

The role will work closely with the CX&C Leadership Team and collaborate effectively with the wider CX&C Commercial team and the Second line of Defence Risk and Compliance Functions. This role will drive a positive risk and compliance culture across the CX&C Function.

Flexible Location: We work flexibly in line with our Flexible First working arrangements believing that empowered colleagues are happier and more productive. There will be occasional travel to our Windsor office required for team meetings.

About the Role:

• Day-to-day ownership and management of the Product Governance and Oversight Framework on behalf of the Risk, Conduct and Governance Director. 

• Drive embedding of, and compliance with, the Product Governance and Oversight Framework across the Commercial Function to support effective risk-based decision making in a commercial environment. 

• Drive the effectiveness and maturity of the Product Governance and Oversight Framework ensuring it supports regulatory compliance, the needs of the customer throughout the customer lifecycle, and commercial ambitions of the business in an efficient way.

• Work closely and collaboratively with members of the wider CX&C Function (particularly Portfolio Product Managers, Campaign Managers, Change Managers and Partnerships Team).  Provide advice and guidance on regulatory and risk-related matters related to the development of products, propositions and services which will drive a positive risk and compliance culture across the CX&C Function.

• Own the running of the Product, Propositions and Services Committee including managing the agenda and ensuring discussions and decisions are accurately documented. 

• Work collaboratively with the Portfolio teams to support development of key metrics to evidence good customer outcomes and fair value through the lifecycle of insurance products.

• Own delivery of effective Product Governance and Oversight Framework training across the CX&C Function, including the development and maintenance of training materials.

• Act as a regulatory champion across the CX&C Function, working with both Second Line of Defence Risk and Compliance Functions to enable a culture of compliance and proactive risk management.

• Responsible for line management of one Product & Propositions Governance Specialist.

About You:

• Experienced risk and compliance professional with strong understanding of governance and embedding risk and compliance frameworks and culture within a commercial setting.

• Thorough and practical understanding of the General Insurance Financial Services regulatory environment, specifically the FCA Consumer Duty, PROD4 and ICOBs requirements (additional knowledge of CONC would be useful).

• Practical experience implementing key commercial governance processes which support regulatory compliance in a General Insurance Financial Services environment.

• Experience dealing directly with the regulator would be an advantage.

• Excellent skills in building relationships with stakeholders and achieving buy-in to positive risk and compliance culture through collaborative working relationships.

• Demonstrates gravitas and independence of thought and can provide effective challenge/advice to colleagues holding the tension between risk and compliance and commercial growth agendas. 

• Excellent verbal and written communication skills.

• Strong sense of purpose and positive attitude, with proven ability to deliver results at pace within large, complex organisations.

• Strong line management skills which drive a strong performance culture and results.

Why should you apply?  
 
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. 
 
https://www.morethanacareer.energy/britishgas 

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.