Dispatch Supervisor Assistant
4 days ago
Full time role
In-person · New Carrollton, MD, US
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Dispatch Supervisor Assistant
Assist the Dispatch Supervisors with administrative tasks and customer engagement to ensure that Transdev is meeting or exceeding our operational goals in dispatch and providing outstanding customer service. The pay for this position is $18/hour, and we provide an attractive benefits package.
Essential Job Functions:
Staff Development:
Support the Dispatch Supervisors by fostering a positive working environment. Ensure that best practices in customer service and leadership are upheld.
Communication and Conflict Resolution:
Maintain regular communication with the Dispatchers and Dispatch Supervisors to ensure customer issues and requests are addressed promptly and acceptably.
Scheduling Assistance:
Assist Dispatchers and Dispatch Supervisors in monitoring and addressing same day schedule adherence by working directly with customers via phone, chat and text to provide accurate ride information; identify and reschedule passengers who are a good fit for alternative transportation services. Ensure that passenger trips are correctly recorded and updated in Trapeze and communicated to the alternative vendors.
Backup Support:
Provide backup support for dispatch duties as needed without compromising primary administrative responsibilities.
Issue Escalation and Reporting:
Proactively identify and escalate issues outside normal operating parameters to the Dispatch Supervisors, ensuring timely resolution and minimizing impact on service quality.
Cross-departmental support:
Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.
Other Duties as Assigned
Qualifications:
- Experience in dispatch and/or reservations.
- Strong administrative, organizational, conflict resolution, and communication skills.
- Ability to work closely with, and support both the Dispatch Supervisors and the Dispatchers in day-to-day operations.
- Proficiency in Microsoft Office and familiarity with paratransit scheduling software.
- Knowledge of the service area, traffic patterns, and paratransit operations.
Essential Knowledge and Abilities:
- Ability to communicate clearly and concisely both verbally and in written form.
- Ability to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and bus operators to attain the best possible transit service for customers.
- Knowledge of Trapeze preferred.
- Ability to operate standard office machines including, but not limited to copy machine, printers, scanner, computer, telephones.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.