Station Supervisor - Herndon

4 days ago
Full time role
In-person · Herndon, VA, US... more
Come Join the Fairfax Connector and Transdev to Help Connect Your Community to Fairfax County!
Why work for Transdev?
- Wages Starting at $24.90/hr with Yearly Increases
- Comprehensive Benefits
- Paid Holidays
- Room for Growth and Development
 
OVERVIEW:
The Station Supervisor will be responsible for supervising day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations. The Station Supervisor plays a vital role in enhancing the overall experience of passengers using public transportation services. This position involves providing courteous assistance, addressing inquiries, and ensuring a smooth and pleasant journey for all passengers. The Station Supervisor serves as a friendly and knowledgeable point of contact for passengers, offering guidance, information, and support as needed. They will also provide support, advice, and guidance to operators in responding to a variety of issues, assess situations and determine the appropriate course of action (e.g., additional training, counseling) to prevent further occurrences in the future. The Station Supervisor will be responsible for observing and reporting on-time efficiency daily as assigned.

DUTIES:

  • Assess Customer needs; Exercise good oral and written communication skills, whilst articulating relevant information and directions in an organized and concise manner; Takes proactive steps to maintain positive experiences.
  • Provide real-time updates on service disruptions, delays, or other issues affecting transit operations, and offer alternative travel options or solutions to minimize inconvenience for passengers.
  • Promotes a positive customer experience by offering support and guidance to individuals requiring assistance with trip planning and information on service app.
  •  Provide real-time updates on service disruptions, delays, or other issues affecting transit operations, and offer alternative travel options or solutions to minimize inconvenience for passengers.
  • Informs customers about new product/service features and functionalities; Collaborates with various team members across departments to problem solve and exceed customer expectations.
  • Conduct Bus service observations to ensure service is timely and proper implementation of all operating rules, and procedures are performed.
  • Uses the radio to provide maximum, yet efficient communications to Window Dispatchers and/or BOCC. 
  • Ensure on-time-performance specifications.
  • Prepares and submits required reports in a timely manner.
  • Responds to any service-related assignments.
  • Communicate face-to-face with the riding public as outreach and customer service, and to answer any questions on the ground.
  • Assesses safety conditions of all aspects of bus service and monitors operator and passenger behavior while in service. 
  • Oversees a smooth commuting experience for Operator and the public and share “best practices” with entire team.
  • Work collaboratively with transit operators, dispatchers, and other staff members to coordinate service delivery and address passenger concerns or emergencies promptly.
  • Escalates issues to management team members when necessary. 
REQUIREMENTS:
  • High school diploma or equivalent.  Degree preferred.
  • Preferably a minimum of 2 years’ experience in the transportation industry with emphasis on safety.
  • 2-3 years supervisory experience.
  •  Familiarity with Title VII laws.
  • Knowledge of state and local regulations/guidelines, inclusive of DOT, FTA, and FMCSA.
  • Ability to interpret and initiate policies and procedures.
  • Considerable knowledge of and ability to use personnel computers and related software.
  • Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.
  • Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.
  • Excellent communication skills both written and oral.
  • Proficiency with Microsoft Word, excel and other Office packages.
  • Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment.
  • Proven organization skills, understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands.
  • Superb communication, collaboration, and problem-solving skills.
  • Exceptional interpersonal skills and a client-centered approach.
  • Skills in time management and effective work processes.
  • Ability to read and write legibly and follow oral and written instructions.
  • Ability to count and list numbers accurately and keep accurate records.
  • Being Multi-Lingual is a plus
PHYSICAL DEMANDS:
The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job.  Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions. 
  • 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
  • 90% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations.
  • Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift material weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.
  • Exposure to heavy traffic areas while performing the duties of the job.
  • Exposure to considerable amounts of dust, vehicle fumes and noise.
  • Must be able to travel for company training or meeting

 

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment. For more information, please visit our website at www.transdevna.jobs The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy