Lead Bicycle Mechanic

ABOUT ZOOMO

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more. Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

THE ROLE

Join the Electric Revolution as our Lead Mechanic! As our Lead Mechanic, you'll be the driving force behind our bustling workshop. Lead a high-performance team of bike wizards, supercharge our repair efficiency, and deliver an unforgettable customer experience. This hands-on role requires strong technical expertise, leadership skills, and a passion for electric vehicles.

Responsibilities:

• Lead the Dream Team: Inspire and motivate a crew of talented mechanics to deliver exceptional customer service and achieve workshop goals.
• Rev Up the Workshop: Oversee all repair and maintenance operations, from diagnosing tricky issues to servicing our fleet of awesome electric vehicles.
• Keep Riders Rolling: Interact with our riders, providing clear and concise updates on their ride's status, costs, and when they can hit the road again.
• Optimise the Operation: Implement and maintain efficient workshop processes to maximize productivity and quality.
• Stock the Workshop: Manage workshop inventory to ensure we have everything we need to keep our fleet running smoothly.
• Safety First: Ensure a safe and compliant workshop environment for everyone.
• Power Up the Data: Utilise advanced systems to generate insightful reports and analyze workshop performance.

Requirements

• Minimum 2 years of experience in a similar management position within the automotive or bicycle repair industry, with a strong focus on electric vehicles, particularly e-bikes, e-mopeds, and cargo bikes.
• High technical knowledge of bicycle and motorbike vehicle components, systems, and repair procedures, preferably with e-bikes, e-mopeds, and cargo bikes.
• A talent for coaching and developing team members.
• Able to lead by example and cultivate a great team culture.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Proficiency in advanced office software and fleet management systems.
• A passion for electric vehicles, especially e-bikes, e-mopeds, and cargo bikes, and a commitment to quality workmanship.

Benefits

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched-on team that strives to make the streets greener and serve the delivery rider

• Base Salary £32,800
• Global and country-specific benefits packages
• Team social club events
• Free e-bike or moped to commute on
• Annual learning and development allowance
• Wellbeing perks
  

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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