Program Associate

Who We Are

New Energy Nexus (www.newenergynexus.com) is an international not-for-profit organization that supports clean energy entrepreneurs with funds, business acceleration and access to networks. We started in California and have expanded operations into China, India, Uganda, Thailand, Indonesia, Vietnam and Philippines.

Our mission is to support diverse entrepreneurs to drive innovation and build equity in the global clean energy economy. Our goal is to support 100,000 startups to succeed by 2030 – a decisive decade in our collective struggle with climate change. With our network, we directly boost hundreds of entrepreneurs annually while uplifting thousands more. Through our global network, we directly boost hundreds of entrepreneurs annually while uplifting thousands more. Since 2004,

New Energy Nexus started in Southeast Asia to build an ecosystem of clean energy entrepreneurs working on solutions to address this regional energy growth and the climate change situation. New Energy Nexus launched its Philippines program in 2019. We support energy entrepreneurs to create new innovative energy startups that will help to build the nation’s clean energy economy.

About the Role

We are seeking a full-time Program Associate based in the Philippines to support the Skills and Pipeline Development Programs such as New Energy Academy (NEA) and Energy Entrepreneurship (EE Series). This role is critical in ensuring the successful implementation of the solar energy training program nationwide.

The Program Associate will take on multiple responsibilities, including learner support and engagement, program coordination, training development, and administrative functions. While the majority of the work will be virtual, the role also requires occasional domestic travel for hands-on practical training sessions, partner meetings, and other in-person events.

Roles and Responsibilities

Learner Support and Engagement:

• Assist in the onboarding and off boarding processes for learners
• Serve as the primary point of contact for learners across online and offline training programs
• Provide comprehensive administrative and technical support throughout the learner's training journey
• Respond to learner inquiries promptly and professionally via multiple communication channels (email, phone, chat)
• Assist learners with program registration, course selection, and technical platform navigation
• Monitor learner progress and engagement across training programs
• Identify and resolve potential barriers to learner success
• Conduct regular check-ins and satisfaction surveys to improve training experience
• Develop and implement learner retention strategies

Program Coordination:

• Coordinate logistics for both online and offline training sessions
• Collaborate with training partners to schedule, manage logistics, and prepare for training sessions
• Coordinate learners in meeting their training requirements
• Provide support in both the training and logistical preparations
• Assist in the supervision of hands-on practical training sessions
• Ensure smooth communication between learners, training instructors, and training partner’s administrative staff
• Maintain accurate and up-to-date learner records in the academy's management system

Training Development:

• Help develop modules for NEA and EE Series
• Help organize and conduct webinars and other public workshops of NEA and EE Series

Administrative Functions:

• Prepare weekly and monthly program reports
• Track and analyze learner enrollment, completion rates, and feedback
• Assist in developing and updating training program documentation
• Support marketing and recruitment efforts by providing insights from learner interactions

Requirements

Minimum Requirements:

• Customer-centric approach with strong interpersonal skills
• Ability to multitask and prioritize in a dynamic environment
• Problem-solving mindset and proactive attitude
• Passion for renewable energy, innovation, startups, and sustainable education
• High level of patience and empathy
• Attention to detail and ability to meet deadlines
• Excellent verbal and written communication skills
• Professional fluency in Filipino and English
• Fresh graduates are welcome to apply.

Preferred Qualifications:

• Has an understanding of solar energy training landscape and solar energy technologies
• Knowledge of adult learning principles
• Experience in educational program coordination, customer support, or learner services
• Proficiency in learning management systems (Moodle, Thinkific, etc.) and digital collaboration tools
• Advanced computer skills with proficiency in Microsoft Office and Google Workspace

Benefits

Compensation is competitive for the market the candidate is based in. Applicable benefits such as medical, dental, vision, paid time off, paid holidays and insurance will depend on the location of the selected candidate.

New Energy Nexus values and celebrates diversity among our employees and in our movement and knows that’s the way we’re going to win big. We are an Equal Opportunity Employer - all qualified applicants will receive consideration without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, family/marital status or veteran status. All qualified candidates are encouraged to apply as soon as possible.

How to Apply

You may also submit your resume, letter of motivation (cover letter) and responses to our application questions by clicking on the “Apply for this job” button below to begin your application.