Client Relationship Specialist

The Client Relationship Executive is responsible for facilitating the day-to-day
communication between our clients and our laboratories, ensuring exceptional
client experience, and performing tasks within the various login departments. Tasks include
sample receipt and processing, interaction with clients, and reviewing and
submitting of reports.

Essential Duties and Responsibilities:

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
• Unpack shipments and document receipt of sample.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
• Ability to assist with administrative tasks as necessary.
• Regular attendance and punctuality
• Collect samples from on-site drop box
• Organize and record samples
• Data entry into LIMS
• Maintenance of the department and lab, including stocking supplies and housekeeping
• Review analytical reports quickly and accurately
• Scan and send out reports in a timely manner
• Conduct all activities in a safe and efficient manner
• Perform other duties as assigned
• Login of all samples in a timely manner
• Label of all samples
• QC of samples/projects prior to sending into the laboratory
• Interact with clients and answer incoming phone calls
• Report status information to clients
• contact clients for clarification of analysis requested