Business Credit Specialist

What you'll do:

• Reaching out to customers with overdue accounts to agree appropriate payment plans and resolve outstanding debts
• Answering inbound calls, and responding to customer inquiries regarding debt, payment plans and, their energy account
• Providing outrageously good customer service to support our Business customers in leaving our debt collection processResolve queries from our external third party partners
• Proactively identifying and resolving account issues to improve the customer journey and reduce obstacles to payment
• Provide end-to-end service to customers with ongoing payment plans and discuss alternative solutions if necessary
• Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long term solutions
• Working closely with the wider Octopus Energy for Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective

What you'll need:

• Previous experience in sales or credit/collections is not essential
• Excellent communication skills and the ability to have difficult conversations with empathy
• Be passionate about customers and always seek to provide a first class service.
• A self starter that can use their own initiative to problem solve and make sound decisions.
• Ability to work independently and as part of a team in a fast-paced environment.

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits