Field Service Engineer (f/m/x) - UK

Your mission
The IONITY Operations team is looking to hire a Field Service Engineer, to provide diagnostic and technical support during the servicing of our High Power Charging Stations. This person will be travelling to our HPC sites within a defined region as needed to perform maintenance, troubleshooting and repair issues at our HPC Stations that are already existing; knowledge of, and comfort with these types of facilities is a must. Location: home office base UK - West Midlands / South Area

Responsibilities:

• Provide technical support in order to minimize system downtime
• Onsite root cause analysis, service, repair and maintenance actions
• Ordering and handling of spare parts for our HPC stations
• Debug systems and perform remote diagnostics on field failures by reviewing data logged
• Support in developing processes, documentation and diagnostic knowledge for standard service actions
• Recognize trends and patterns in field failures and feedback to the central team to drive improvements.
• Work with engineering and operation teams to ensure new issues are fully investigated and that countermeasures are in place.

Your profile

• Professional certified electrician, additional certificates in the area of Environmental, Health and Safety are welcome.
• Switching permit for medium voltage devices / transformers.
• Appr. 2-3 years of professional experience as a Field service technician, ideally with a similar technical equipment.
• The work will require travel, sometimes on short notice, and may require extended trips; a get-it-done mentality for all of the situations is expected.
• Availability for off-hours calls and work.
• Technical degree in EE, Mechatronics or the equivalent.
• Strong ability to work and communicate effectively with external service providers.
• Excellent written and oral communications skills in English. Additional European languages a plus.
• Strong ability to be self-directed and work independently, with strong organization and documentation skills. 
• Exceptional capacity for managing simultaneous activities and challenges. ·
• Skilled with common workplace and database software (MS Office)
• Ability to read and interpret mechanical drawings and electrical schematics.