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IONITY

Field Service Engineer (f/m/x) - UK

United Kingdom

HybridFull time roleEarly Career, Mid Level

10 months ago

About the Job

Your mission
The IONITY Operations team is looking to hire a Field Service Engineer, to provide diagnostic and technical support during the servicing of our High Power Charging Stations. This person will be travelling to our HPC sites within a defined region as needed to perform maintenance, troubleshooting and repair issues at our HPC Stations that are already existing; knowledge of, and comfort with these types of facilities is a must. Location: home office base UK - West Midlands / South Area

Responsibilities:

  • Provide technical support in order to minimize system downtime

  • Onsite root cause analysis, service, repair and maintenance actions

  • Ordering and handling of spare parts for our HPC stations

  • Debug systems and perform remote diagnostics on field failures by reviewing data logged

  • Support in developing processes, documentation and diagnostic knowledge for standard service actions

  • Recognize trends and patterns in field failures and feedback to the central team to drive improvements.

  • Work with engineering and operation teams to ensure new issues are fully investigated and that countermeasures are in place.

Your profile

  • Professional certified electrician, additional certificates in the area of Environmental, Health and Safety are welcome.

  • Switching permit for medium voltage devices / transformers.

  • Appr. 2-3 years of professional experience as a Field service technician, ideally with a similar technical equipment.

  • The work will require travel, sometimes on short notice, and may require extended trips; a get-it-done mentality for all of the situations is expected.

  • Availability for off-hours calls and work.

  • Technical degree in EE, Mechatronics or the equivalent.

  • Strong ability to work and communicate effectively with external service providers.

  • Excellent written and oral communications skills in English. Additional European languages a plus.

  • Strong ability to be self-directed and work independently, with strong organization and documentation skills. 

  • Exceptional capacity for managing simultaneous activities and challenges. ·

  • Skilled with common workplace and database software (MS Office)

  • Ability to read and interpret mechanical drawings and electrical schematics.

About the Company

IONITY Logo

IONITY

Munich, Bayern, Germany

101-250

IONITY makes long-distance travel with electric vehicles an enjoyable experience.