NOC Team Lead

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a NOC Team Lead you will lead a team of Engineers who are actively monitoring our global systems and working closely with customers when they confront urgent issues.

The NOC Team Leader responsibilities include optimization of current processes and tools to ensure smooth operations and effective collaboration and communication, as well as to train, manage and mentor the NOC engineers.  

What You'll Do

• Take active part in managing critical incidents from NOC perspective, including working with technical and business teams, and manage NOC workflows in these incidents.
• Act as an escalation focal point within the NOC team, increasing NOC independence in technical areas.
• Manage a growing team of NOC Engineers and their growth; Be in charge of the Engineers' professional level and constantly work to improve and develop it
• Maintain and update NOC internal Knowledge Base and make sure it is up to date and well organized and accessible.
• Improve NOC’s monitoring and proactivity capabilities to achieve fast and accurate response to any issue.
• Lead efforts for automating manual tasks such as auto-healing processes and routine tasks.
• Lead processes of improvements within NOC based on incidents postmortems and data review. 

Who You Are

• Bachelor’s degree in Computer Science or a related technical field
• Minimum of 4 years of software development experience 
• Proven ability to lead technical teams in a high-paced environment 
• Mastery over programming and scripting (Python & Bash) for management and automation tasks, such as configuration gathering, upgrades, log-parsing & analysis
• Hands-on experience with different operating systems, specifically Linux, and advanced troubleshooting techniques 
• Experience working in Cloud & SaaS environments utilizing AWS, Jenkins, Coralogix, SQL

Compensation and Benefits

• Our product impacts millions of users around the world  providing alternative transport solutions that are more: efficient and accessible, changing cities to make them greener.
• Competitive compensation package which includes base salary and stock options
• Health insurance with a discount for family members
• Hybrid work and a lovely office situated in the heart of TLV, in Midtown, close to the light rail and train station
• Career development and growth opportunities
• Other perks: Freefit and other sports lessons, 10bis/Cibus - you choose!, happy hours, team events, communities and many more benefits

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe. 

Building the world's most efficient, equitable, and sustainable transportation network for all passengers — including those with limited mobility, those without smartphones, and unbanked populations — Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact.

At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities and more than 35 countries and counting.

We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.