Field and Rental Operations Specialist

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Field Operations Specialist is responsible for providing technical expertise and support to ensure that field rental processes and activities meet standards. This role involves conducting project start-up, set up, teardown light duty delivery, asset management, project evaluation and implementing rental plans. The Field and Rental Operations Specialist works closely with cross-functional teams to address rental issues, perform root cause analysis, and implement corrective actions. Additionally, this role involves customer interaction by supporting the Sales and Operations team.

Job Summary:
The Field Operations Specialist is responsible for providing technical expertise and support to ensure that field rental processes and activities meet standards. This role involves conducting project start-up, set up, teardown light duty delivery, asset management, project evaluation and implementing rental plans. The Field and Rental Operations Specialist works closely with cross-functional teams to address rental issues, perform root cause analysis, and implement corrective actions. Additionally, this role involves customer interaction by supporting the Sales and Operations team.

Responsibilities:

• Respond to customer inquiries and requests in a timely and professional manner
• Assist customers with rental delivery start up, set-up, tear down activities

• Handle customer complaints and escalate to management when necessary

• Set up various Xylem assets to include pumping bypass equipment – Pump, HDPE, Hose / Pipe, Connection Fittings, Accessories

• Deliver equipment to various customer job sites via heavy duty and light duty vehicles

• Handle customer complaints and escalate to management when necessary

Rental Management
• Monitor rental inventory and ensure proper maintenance and repairs are conducted
• Coordinate with other departments to ensure smooth operations and timely deliveries
• Conduct regular inspections of rental equipment for safety and functionality

Equipment Maintenance

• Provide predictive maintenance through Field Smart Technology monitoring and set-up
• Conduct Yard maintenance support in preparation for deliveries and upon returns
• Monitor inventory levels and order necessary supplies

Reporting
• Prepare reports for management on rental performance and make recommendations for improvement
• Identify trends and potential issues in rental operations and provide solutions

Compliance and Safety
• Ensure compliance with all safety regulations and company policies
• Conduct safety trainings
• Perform regular safety inspections on rental equipment and facilities
• Report and address any safety concerns immediately.

Qualifications:
• In-depth understanding of inventory management to include set up, tear down, start up of dewatering pump applications.
• Ability to work collaboratively with other departments to resolve inventory issues.
• Proven ability to influence and drive change across various levels of the organization.
• Exceptional communication skills, both verbal and written, to effectively convey complex information to Managers.
• Solid project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.

• Able to maintain CDL A License
• Able to maintain Boom / Crane License

• Able to maintain Fusion certification

Pay range: $30- $32/hourly

**Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions**

Salary range:

$51,500.00 - $82,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.